Overview
Work History
Skills
Timeline
Generic

Carol Lynn

Attalla,AL

Overview

17
17
years of professional experience

Work History

Enviromental services

Gadsden Regional Medical Center
Gadsden al, Al
07.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Housekeepers

Gadsden regional
Gadsden, Al
03.2008 - Current
  • Maintained cleanliness in guest rooms and common areas daily.
  • Collected and disposed of trash and waste throughout the facility.
  • Changed linens and restocked supplies as needed for guest comfort.
  • Assisted in deep cleaning tasks during seasonal housekeeping rotations.
  • Reported maintenance issues to management for timely resolution.
  • Adhered to safety protocols while handling cleaning chemicals and tools.
  • Collaborated with team members to ensure efficient workflow during busy periods.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Followed safety procedures when handling hazardous materials.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Ensured that all health standards were met during cleaning operations.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Provided information about hotel services upon request from guests.
  • Organized closets with hangers for guests' clothing items.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Swept and damp-mopped private stairways and hallways.
  • Communicated with maintenance team on damages to repair.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Reported damage or theft of hotel property to management.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Skills

  • Customer service
  • Cleaning protocols
  • Time management
  • Health standards

Timeline

Enviromental services

Gadsden Regional Medical Center
07.2025 - Current

Housekeepers

Gadsden regional
03.2008 - Current

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Carol Lynn