Carol Lyons-Langston
Kamiah,ID
Summary
Coordinated Lodge Manager with more than 15 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
16
16
years of professional experience
Work History
Lodge Manager
Flying B Ranch
Kamiah, ID
07.2005 - Current
- Oversaw day-to-day operations of Flying B Ranch Lodge, 20-room hotel with staff of 2 chefs, 4 housekeepers, 2 drivers, 2 bar tenders, 3 office representitives.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Increased customer service ratings through personable service.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Handled day-to-day running of the lodge, ensuring high levels of productivity and progression.
Education
No Degree - Nail Technician
01.2012 - 05.2012
Skills
Guest accommodations
Office and staff streamlining
Strategic planning and analysis
Staff supervision
Guest experiences
Travel coordination
Telephone etiquette
Reservations management
Basic math
Supervision
Timeline
Mr Leons School Of Design - No Degree, Nail Technician
01.2012 - 05.2012
Lodge Manager - Flying B Ranch
07.2005 - Current