Carol MacDonald
Auburn
Summary
- I am a versatile sales professional adept at creating relationships with buyers, transforming into a homeowner. Staying current with market trends and customer preferences, contract negotiation and closing processes. Relationship builder – problem solver with 20+ years of selling experience.
Overview
20
20
years of professional experience
Work History
Real Estate Broker
Coldwell Banker Danforth & Associates
06.2024 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
New Home Consultant
Lennar NW
01.2013 - 06.2024
- Develop and deepen loyal client relationships
- Help buyers choose from our interior selections
- Discussing their likes and dislikes
- Currently maintain up to a billion dollar book of business for the builder – depending on community
- Maintain Welcome Home Center, model homes and overall community appearance keeping in line with company standards
- Met with customers in person or virtually
- Managed contracts, negotiations and all aspects of the sales process – from first interaction with clients to after closing customer care
- Daily and continuing follow up with prospective buyers
- Meet or beat sales goals
Sales Manager
Richmond American Homes
12.2011 - 01.2013
- Created and implanted organizational and filing systems for sales reports and company documents
- Worked with the design center to help buyers understand the selections they were buying
- Supervised sales associates
- Hired associates and coached them on sales strategies to optimize performance
- Motivated and managed the sales team, driving performance and if needed generated action plans for associates in a timely manner
- Ensuring the sales team provide excellent customer service while negotiating to obtain the best possible price to maximize company profits.
Sales Associate
Richmond American Homes
08.2009 - 12.2011
- Maintain Welcome Home Center, model homes and overall community appearance keeping in line with company standards
- Met with customers in person to tour them through model homes
- Managed contracts, negotiations and all aspects of the sales process – from first interaction with clients to after closing customer care
- Continuing follow up with prospective buyers
- Develop and deepen loyal client relationships
- Meet or beat sales goals
Assistant Director of Facilities
Lucky Eagle Casino
01.2008 - 08.2009
- Assisted with the construction and building of 60,000 sq ft casino expansion
- Implemented and installed Maintenance Connection – computerized maintenance management system – allowing the casino to operate an outlook based request system
- Analyzed OSHA documents, clearances, certificates and approvals from local, state and federal agencies
- Developed a process for employee evaluation which resulted in marked performance improvements.
Sales associate
Premier Communities
08.2007 - 01.2008
- Continuing follow up with prospective buyers
- Develop and deepen loyal client relationships
- Meet sales goals
- Maintain Welcome Home Center, model homes and overall community appearance keeping in line with company standards
- Met with customers in person to tour them through model homes
- Managed contracts, negotiations and all aspects of the sales process – from first interaction with clients to after closing customer care.
Community sales manager
Pagentry Homes
09.2004 - 08.2007
- Maintain Welcome Home Center, model homes and overall community appearance keeping in line with company standards
- Developed an on-site design center that allowed buyers to choose their selections at the community level
- Created the invoices and uploaded selections into the CRM system
- Worked with buyers and home blue prints to increase revenue by adding mechanical upgrades and also structural changes
- Met with customers in person to tour them through model homes
- Managed contracts, negotiations and all aspects of the sales process – from first interaction with clients to after closing customer care
- Continuing follow up with prospective buyers
- Develop and deepen loyal client relationships
- Meet or beat sales goals
Skills
- Skills & Abilities
- Accomplished in customer discovery - Experienced SalesForce user - Client oriented
- Competitor reviews - Excellent teamwork - Work independently - Expert closer - OSHA 30
- Negotiation
- Construction management
- Sales-savvy
- Staff Management
Timeline
Real Estate Broker
Coldwell Banker Danforth & Associates
06.2024 - Current
New Home Consultant
Lennar NW
01.2013 - 06.2024
Sales Manager
Richmond American Homes
12.2011 - 01.2013
Sales Associate
Richmond American Homes
08.2009 - 12.2011
Assistant Director of Facilities
Lucky Eagle Casino
01.2008 - 08.2009
Sales associate
Premier Communities
08.2007 - 01.2008
Community sales manager
Pagentry Homes
09.2004 - 08.2007
Similar Profiles
Daniela GuilfordDaniela Guilford
Real Estate Agent at Coldwell Banker Kaljian & AssociatesReal Estate Agent at Coldwell Banker Kaljian & Associates
Kristina MaddoxKristina Maddox
Real Estate Broker at Coldwell BankerReal Estate Broker at Coldwell Banker
Amber J. JohnsonAmber J. Johnson
REALTOR®/ Agent Trainer and Mentor at Coldwell Banker Sea Coast RealtyREALTOR®/ Agent Trainer and Mentor at Coldwell Banker Sea Coast Realty
Ethan MainEthan Main
Warehouse Worker at MAERSKWarehouse Worker at MAERSK
Brian KioriaBrian Kioria
Procurement Specialist II at PCC AerostructuresProcurement Specialist II at PCC Aerostructures