Carol Macedo
Bellmore
Summary
Dynamic and results-oriented professional with a proven track record at Independent Support Services, excelling in customer engagement and support services. Skilled in documentation and training, I enhanced user experience and streamlined processes, fostering a collaborative environment. Known for my friendly demeanor and effective communication, I consistently resolved inquiries and improved service delivery.
Experienced with providing reliable support and assistance to teams and customers. Utilizes strong problem-solving skills to address and resolve issues promptly. Track record of maintaining effective communication and ensuring smooth operations.
Support professional with consistent record of enhancing operational efficiency and delivering outstanding service. Well-versed in providing comprehensive support to teams and clients, ensuring smooth workflows. Known for fostering strong team collaboration and adaptability in dynamic environments.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.
Overview
2
2
years of professional experience
Work History
Staff Support Member
Independent Support Services
04.2023 - Current
- Provided exceptional customer support, resolving inquiries and enhancing user experience.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Assisted in training new staff on company systems and best practices for effective support.
- Documented customer interactions accurately, ensuring clear communication and follow-up actions.
Education
No Degree - Liberal Arts
Suffolk County Community College
Selden, NYHigh School Diploma -
Hauppauge High School
Hauppauge, NY06-1980
Skills
- Documentation
- Negotiation
- Feedback management
- Meeting facilitation
- Customer engagement
- Customer service
- Client communication
- Training and coaching
- Support services
- Friendly and patient
- Customer communication and empathy
Affiliations
- Working with people with Autism
Timeline
Staff Support Member
Independent Support Services
04.2023 - Current
No Degree - Liberal Arts
Suffolk County Community College
High School Diploma -
Hauppauge High School
Similar Profiles
Nina MasseyNina Massey
Community Support Worker at Independent Support ServicesCommunity Support Worker at Independent Support Services
JASON DANGLOJASON DANGLO
Community Habilitator at Independent Support ServicesCommunity Habilitator at Independent Support Services
Daniel SongDaniel Song
Day Habilitation Specialist at Independent Support ServicesDay Habilitation Specialist at Independent Support Services
Vincenza WalshVincenza Walsh
Suite Attendant at AmeriventsSuite Attendant at Amerivents
Lisa SchragerLisa Schrager
Bank Attorney at Law Office of Scott J. Saturn PCBank Attorney at Law Office of Scott J. Saturn PC