Summary
Work History
Education
Skills
Timeline
Receptionist

Carol Mangin

Charlotte,NC

Summary

Dynamic professional with extensive experience at WCCB TV, excelling in executive support and office administration. Proven ability to enhance organizational efficiency through exceptional time management and communication skills. Adept at managing confidential information and streamlining processes, contributing to improved productivity and collaboration across departments. Proficient in Word and Excel.

Work History

Receptionist

Bahakel Communications Ltd.
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
  • Coordinated appointment scheduling and maintained organized calendar for staff meetings.
  • Handled incoming calls, providing accurate information and addressing client concerns promptly.
  • Processed visitor registrations, ensuring compliance with security protocols and company policies.

Television Traffic Coordinator

WCCB TV - Bahakel Communications
2019 - 2025

Along with Receptionist responsibilities

Traffic Wide Orbit responsibility was inputting commercials for TV stations.

Executive Assistant

WCCB TV
1999 - 2019
  • Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
  • Facilitated communication between departments to streamline project workflows and enhance collaboration.
  • Managed confidential documents and sensitive information, maintaining strict adherence to privacy protocols.
  • Developed and maintained filing systems to improve information retrieval and organization efficiency.
  • Handled confidential and sensitive information with discretion and tact.
  • Assisted in the preparation of reports and presentations for executive meetings, enhancing decision-making processes.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.

Education

Associate of Applied Science - Business Administration

College of SI CUNY
Staten Island, NY
01.1980

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • Administrative support
  • Schedule management
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Clerical support
  • Professional demeanor
  • Typing speed
  • Word and Excel

Timeline

Receptionist

Bahakel Communications Ltd.

Television Traffic Coordinator

WCCB TV - Bahakel Communications
2019 - 2025

Executive Assistant

WCCB TV
1999 - 2019

Associate of Applied Science - Business Administration

College of SI CUNY
Carol Mangin