Carol-Marie Brown

• This role oversees the processes, strategy, and management of content for thesocialjetsetter.com website and the Travel Agent Content Club.
• Overseeing overall site content projects and production, including building the monthly placement strategy for site content in the travel agent club. Submits briefs for marketing requests, operationally QA's, and publishes content. Also, concepting for the site and social media pages.
• Act as a mentor, trainer, and leader to junior and associate-level members of the travel agent club.
• Hosting annual Social Media Learning events.
• This role acts as an advocate and representative of the team while supporting the Owner in being responsible for strategic brand initiatives and web experience management for all thesocialjetsetter.com online presence.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.

Owner of a full-service boutique travel agency working to provide top customer service, education, and customized itineraries.

• Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
• Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
• Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
• Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences.
• Implemented feedback system to gather client insights, driving improvements in service and satisfaction.
• Organized and facilitated travel information sessions, attracting potential clients and building community engagement.
• Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.

• Implemented data-driven decision making to inform business strategies and drive operational excellence.
• Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Oversaw workforce management planning, volume predictions, and capacity planning.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Spearheaded process improvements to reduce errors and increase overall quality in operations management.
• Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Improved operational efficiency by streamlining processes and implementing innovative strategies.
• Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.

• Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
• Increased employee retention rates by developing comprehensive onboarding programs for new hires.
• Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
• Continuously enhanced skillset as an Area Operations Manager through professional development courses, industry seminars, and networking events.
• Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
• Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.

• Managed over 115 associates, achieving record processing volumes from 60k to record-breaking 105K in a single day, 30K over met cap site constraints, with no stress on both equipment and people.
• Ensured adherence to company policies, procedures, and regulations, maintaining a well-organized work environment that met all necessary standards.
• Optimized shift productivity by effectively managing personnel and delegating tasks.
• Maintained consistent communication with team members, ensuring smooth shift transitions and information sharing.
• Conducted regular employee evaluations, providing constructive feedback for professional growth and development.
• Supported management in strategic planning efforts; analyzed critical metrics to identify areas of concern requiring immediate attention.
• Consistently met or exceeded production targets while maintaining rigorous quality control standards.

• Coordinated with warehouse staff to ensure timely loading and unloading of merchandise, avoiding delays or complications.
• Assisted in training new employees on company procedures and safety protocols, contributing to overall staff competency.
• Obtained driver signatures on shipping paperwork and sealed trailers.
• Identified areas for improvement in dock processes, resulting in increased productivity levels.
• Monitored inventory levels to identify potential shortages or surplus items, enabling proactive response to fluctuations in demand.
• Optimized space utilization within the dock area through strategic planning and layout adjustments.
• Spearheaded cross-functional collaboration efforts between various departments ensuring smooth workflows throughout the entire supply chain process.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

• Handled office support services and training for new agents
• Provided technical training and support to agents
• Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
• Represented organization at professional conferences, delivering engaging presentations to diverse audiences.

• Managed customer service and daily tasks for a team of 15-20 employees
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Trained new employees and delegated daily tasks and responsibilities.