Carol Martines
'Ewa Beach,HI
Summary
Organized and proactive individual with a background in customer service and office support. Known for exceptional time management and document handling, ready to enhance team operations and drive productivity.
Overview
1
1
Language
7
7
years of professional experience
Work History
Chemical, Biological, Radiological, and Nuclear Specialist
U.S Army
Wahiawa, Hawaii
01.2024 - 09.2026
- Trained personnel to implement protective measures against chemical and biological agents, enhancing unit readiness.
- Requisitioned, received, and maintained secure storage of unit equipment and supplies, ensuring operational availability.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Drafted correspondence and internal communications clearly and professionally.
- Supported the onboarding process for new employees with essential documentation.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Maintained and organized contact lists; added new contacts and deleted old ones.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sales Associate
Dollar Tree
Waukegan, Illinois
04.2022 - 08.2023
- Delivered exceptional customer service to create a positive shopping experience.
- Assisted customers in selecting products and addressing inquiries, resulting in informed purchase decisions.
- Addressed customer complaints professionally to ensure satisfaction.
- Processed transactions accurately at the cash register.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked merchandise on shelves to maintain product availability. and ensured proper inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new associates on store policies and procedures.
Server Assistant
Moody Tongue Brewing
Chicago, Illinois
09.2019 - 12.2019
- Assisted servers in delivering food and beverages to guests in a timely manner.
- Supported servers by efficiently delivering food and beverages to tables and clearing dirty dishes to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas and service stations.
- Prepared dining tables for new guests, ensuring proper setup and decorum.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Responded to guest inquiries and provided menu information.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Effectively multitasked within a fast-paced environment.
- Contributed to team meetings focused on identifying service improvements and addressing guest feedback for better dining experiences.
- Participated in ongoing training to enhance job skills and knowledge.
- Organized and replenished merchandise displays to maintain product availability. with new and transferred merchandise.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2019
Associate of Arts - Social Work- In Progress
College of Lake County
Grayslake, IL09-2026
Skills
- Operational readiness
- Documentation management
- Document creation
- Data entry
- Inventory management
- Team collaboration
- Management collaboration
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Chemical, Biological, Radiological, and Nuclear Specialist
U.S Army
01.2024 - 09.2026
Sales Associate
Dollar Tree
04.2022 - 08.2023
Server Assistant
Moody Tongue Brewing
09.2019 - 12.2019
High School Diploma -
Waukegan High School
Associate of Arts - Social Work- In Progress
College of Lake County