Carol Martinez
The Bronx,NY
Summary
Highly-qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
AC Hotel By Marriott
New York , NY
2021.12 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Check that all public areas are hazard free and ready for guest
- Conduct daily morning meetings with housekeeping staff and organize all staff daily
Housekeeping Supervisor
Hyatt
New York , NY
2018.08 - 2020.03
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- inspected rooms to ensure that everything was up to hotel standard
- Placed orders for housekeeping supplies and guest toiletries.
- Help in hiring and training housekeeping staff
- basic understanding of front desk duties and hotel operations
Housekeeper
1 Hotel
New York , NY
2017.03 - 2018.02
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Housekeeper
La Quinta
New York , NY
2015.05 - 2016.01
- Cleaned and stocked minibars with necessary beverages and supplies.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Business Administration And Management
Monroe College
The Bronx, NY06.2023
Skills
- Forward planning and strategic thinking
- Problem solving and decision-making.
- Communicating with a variety of personality types.
- Bringing out the best in others.
- The ability to take the initiative and lead others
- able to convey information and ideas clearly
Timeline
Housekeeping Supervisor
AC Hotel By Marriott
2021.12 - Current
Housekeeping Supervisor
Hyatt
2018.08 - 2020.03
Housekeeper
1 Hotel
2017.03 - 2018.02
Housekeeper
La Quinta
2015.05 - 2016.01
Business Administration And Management
Monroe College
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