Summary
Overview
Work History
Education
Skills
References
Timeline
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Carol Martinez

Plaistow,NH

Summary

Seasoned FOH Supervisor bringing broad experience in the hospitality industry. Dedicated to leading a corporate cafeteria that exemplifies excellence in food service. Proven ability to manage all front-of-house operations, maintain high standards of customer service and ensure guest satisfaction. Skilled in team leadership, problem-solving and communication, leading to improved operational efficiency. Demonstrated impact by successfully delivering great experiences that align with the company's values so the cafeteria becomes the central part of the organizations culture. I aim to support the well being and satisfaction of all employees, contributing to a positive work atmosphere. Committed to fairness and transparency.

Overview

18
18
years of professional experience

Work History

FOH Supervisor

Sodexo Remote Sites
Portsmouth, New Hampshire
01.2022 - Current
  • Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
  • Monitored cash flow at all times to ensure accuracy in financial transactions.
  • Provided support to management team in planning special events or promotions.
  • Implemented new policies or procedures as directed by upper management.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coordinated with back of house management to ensure seamless service delivery.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • I am the sole recipient of communication of shipping and receiving of all deliveries.
  • Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
  • Oversees and assists in all catering events to ensure quality and client satisfaction.

FOH Supervisor

Eurest Dining
Portsmouth, New Hampshire
01.2007 - 12.2021
  • Sole recipient of all preparation and directing of catering operations
  • Responded quickly to any operational issues that arose throughout the shift.
  • Overseeing operations
  • Opening and closing procedures
  • stocking and inventory
  • cash handling procedures and safe deposits
  • Ensures compliance with health and safety regulations
  • Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
  • Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
  • Assigned tasks to FOH employees based on their skill set and availability.
  • Provided support to management team in planning special events or promotions.
  • Provides support to customers with the Everyday application during busy lunch peak hours

Education

B Certificate - Hospitality Level 2

Global University of Lifelong Learning
California City, CA
06-2019

High School Diploma -

Timberlane Regional High School
Plaistow, NH
06-2000

Skills

  • Guest Relations
  • Complaint Handling
  • Regulatory Compliance
  • Customer service
  • Quality Standards
  • Service prioritization
  • Training and mentoring
  • Staff Supervision
  • Quality Control
  • Team leadership

References

References available upon request.

Timeline

FOH Supervisor

Sodexo Remote Sites
01.2022 - Current

FOH Supervisor

Eurest Dining
01.2007 - 12.2021

B Certificate - Hospitality Level 2

Global University of Lifelong Learning

High School Diploma -

Timberlane Regional High School

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Carol Martinez