Carol Mathrani

• Collaborated at the enterprise level across business functions to execute the agile transformation for 50+ teams.
• Managed a team of Agile Coaches across various business groups and geographies.
• Enhanced techniques for designing product roadmaps, team structures, and frameworks.
• Build OKRs along with business leaders aligned to the product roadmap.
• Refined existing roles and responsibilities to enhance agility within teams.
• Established methods for increasing agility within team operations and the overall portfolio.
• Conducted training sessions and workshops across UBS on Agile principles, conflict management, leadership coaching, and product roadmaps.
• Elevated team productivity through the implementation of tailored OKR frameworks.
• Implemented Kanban methods, enhancing workflow efficiency and ensuring on-time program completion.
• Met with stakeholders to collaborate and resolve problems. Created the NPS, the Net Promoter Score, to gather feedback and create a backlog for quarterly improvements.
• Developed program metrics to follow system build-out progress.

• Supervised Scrum Masters across diverse locations, mentoring, and guiding them to fulfill their responsibilities more successfully, resulting in most of them being promoted to senior scrum masters and program managers
• Worked closely with human resources to support employee management and organizational planning.
• Developed strategic solutions to facilitate agile transitions among various teams.
• Formulated and deployed initiatives to improve workflow effectiveness within portfolios.
• Synchronized product development schedules for a portfolio of more than ten simultaneous projects.

• Supervised agile transformations across 10 global teams, encompassing over 200 agile practitioners.
• Scaled Agile adoption organization-wide by introducing metrics, process maps, and crafting transformation plans.
• Coached and mentored Scrum Masters and development teams in Agile methodologies and lean practices.
• Engineered and implemented the Agile Transformation Roadmap, as well as training and workshops for 10 business groups.
• Presented at the APGI conference in 2019 on the topic of Technical Debt.
• Mitigated technical debt by integrating CI/CD practices, and coaching development teams.
• Executed large-scale transformations using SAFe across various business units, impacting more than 100 Scrum teams.
• Provided SAFe training and coaching across global locations, including the US and Israel.
• Collaborated with customers to build the portfolio backlog.
• Facilitated workshops for over 1,000 employees across five global locations.
• Boosted product engagement by 50% through refining user experiences based on customer feedback analysis.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Conducted regular reviews of team performance against defined KPIs and metrics.
• Recommended ways to improve processes through automation or streamlining existing workflows.
• Mentored junior members of the team on the agile methodology.
• Mentored women re-entering the workforce and recent college graduates.
• Member of the CEO's team for efficiency and organization improvements, group to formulate plans and strategies to enhance the organization's effectiveness, and bring better opportunities for technical development.

Agile Coach - 6years Amdocs

• Delivered technical guidance during the creation phase of applications.
• Directed comprehensive Agile transformation initiatives for product creation and delivery by employing various methodologies including DevOps, SAFe, Scrum.
• Large-scale transformations across several business units, covering more than 50 Scrum teams, both in product and delivery groups.
• Provided SAFe training and coaching across locations globally – the US, Israel.
• Provided Agile planning guidance and helped the customers create the portfolio backlog.
• Designed and managed the requirements for the in-house tools for agile management, as well as training and implementing the tool across the product business group as a product owner.
• Collaborated with Product Owners to define user stories and prioritize backlogs.
• Assisted teams in identifying blockers or impediments that were preventing them from achieving their goals.

Agile Product Owner - 2 years at Amdocs.

• Crafted the roadmap and backlog for new tools introduced within the organization.
• Conducted customer demos, and integrated feedback into the product backlog.
• Managed a product backlog with over 500 features, spread across 20 global teams.
• Facilitated 30 cross-functional workshops annually.
• Created and delivered presentations to communicate product strategy and progress to senior management and external partners.
• Performed QA testing of new features prior to their release into production environment.
• Monitored performance metrics post-release to evaluate success of new features or products.
• Managed sprints and monitored progress against project timelines.
• Gathered and prioritized product requirements from stakeholders.
• Established KPIs to measure product success and inform future development priorities.

Agile Program Management - 2 years at Amdocs.

• Led program management for the Cross India Program Team, focusing on inter-unit process streamlining.
• Assisted with the development of training materials related to program management processes.
• Developed strategies for program management and delivery of projects, ensuring objectives are met within time and budget constraints.
• Provided training and guidance to new employees on program management protocols.

• Oversaw project timelines, execution, and risk management.
• Implemented strategies and managed associated risks.
• Provided technical support during application development using various programming languages. C, C#, PHP, Database – MySQL, GUI – Corel Draw, Dreamweaver.
• Reviewed technical designs against functional specifications.
• Developed detailed test cases for efficient User Acceptance Testing.

• Developed project plans, managed budgets, coordinated with customers, and ensured adherence to delivery schedules