Summary
Overview
Work History
Education
Skills
About me:
Timeline
StoreManager

Carol Mcclain

Elkhart,IN

Summary

Dynamic Store Manager with a proven track record at Dollar General Market, excelling in customer service and problem-solving. Successfully led a team to achieve sales goals through effective merchandising and training. Skilled in inventory control and store operations, fostering a positive shopping experience while maintaining a clean and safe environment.

Overview

21
21
years of professional experience

Work History

Store Manager

Dollar General Market
08.2022 - Current
  • Assisted in maintaining inventory levels and organizing stock for efficient retrieval.
  • Supported team in achieving sales goals through effective product placement and merchandising.
  • Learned operational procedures and safety protocols to contribute to a safe work environment.
  • Adapted quickly to daily tasks while providing exceptional customer service and support.
  • Engaged with customers to address inquiries, resolve issues, and enhance shopping experience.
  • Participated in training sessions to develop skills in cash handling and point-of-sale systems.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Famous Tony’s Bar and Grill
04.2007 - 02.2022
  • Supervised cash handling processes, ensuring accuracy and adherence to company policies.
  • Trained new team members on register operations and customer service best practices.
  • Implemented inventory management procedures, improving stock accountability and organization.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
  • Coordinated scheduling for cashier staff, ensuring adequate coverage during busy periods.

Cashier Team Lead

McDonald's Restaurant
05.2004 - 01.2007

Education

High School Diploma -

White Pigeon High School
White Pigeon, MI
06.2004

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing

About me:

Hello! My name is Carol. Everyone calls me, Sissy. I’m a loving wife, mother, and dog, mom. As far as my professional career, I’m very friendly and dependable, professional with strong communication and multitasking skills. Dedicated to providing exceptional customer service, while maintaining organization, and ensuring a positive experience for both customers and team members. Thrives in fast-paced environments and I also take pride in being reliable and honest.

Timeline

Store Manager

Dollar General Market
08.2022 - Current

Store Manager

Famous Tony’s Bar and Grill
04.2007 - 02.2022

Cashier Team Lead

McDonald's Restaurant
05.2004 - 01.2007

High School Diploma -

White Pigeon High School

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