Carol McDowell
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Offering 25+ years of experience with passion for building strong rapport with students, parents and staff.
Overview
25
25
years of professional experience
Work History
Gym Director/Instructor
The Little Gym of Ocoee
02.2018 - 08.2023
- Director for gymnastics and children's enrichment program for ages 4 months – 12 years. Oversaw operating procedures, inclusive of technology, customer service, communication, sales, and marketing.
- Led a team in providing outstanding customer service and membership experience achieving a consistent 5 star review on Google.
- Trained newly hired employees, and conducted regular assessments of staff performance, providing constructive feedback for continuous improvement in their roles. Fostered positive working environment by encouraging staff members and offering support and assistance.
- Regularly analyzed membership data to identify trends, opportunities for growth, and areas requiring improvement in services or offerings. Helped grow new gym to 370+ members. Maintained enrollments during COVID pandemic avoiding closure by producing virtual classes.
- Interacted well with customers to build connections and develop relationships, maintaining open lines of communication. Responded promptly to customer issues and resolved problems through effective communication and decision-making skills.
- Created a safe, fun, and nurturing classroom environment that promoted emotional well-being, exploration, and independence for all students.
- Supported students in developing physical, cognitive, and social skills through structured activities and positive reinforcement techniques.
- Motivated students through personalized attention, fostering a growth mindset and celebrating individual achievements.
- Worked closely with parents to increase awareness of ways to motivate and support their child to boost overall student success.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Publishing Assistant/Event Coordinator
N2 Publishing
01.2013 - 12.2015
- Liaison for client and Ad Department
- Ensured clients' ads were properly placed in publication
- Coordinated and facilitated Networking events.
Instructor/Summer Camp Director
Cats Gymnastics
01.2002 - 12.2003
- Led Parent/Child and preschool gymnastics classes
- Responsible for daily Summer Camp activities
- Managed staff for Summer Camp.
Project Manager
PlanSoft Corporation
07.1999 - 02.2000
- Conducted product demonstrations for perspective customers
- Interfaced with internal and external customers to collect and analyze product feedback
- Worked with technical team to implement feedback into the product development process and communicate these changes to our end users
- Participated in the launch of Internet-based products
- Managed and provided post-implementation customer support.
Technology Instructor
PlanSoft Corporation
10.1998 - 07.1999
- Conducted product demonstrations for perspective customers
- Interfaced with internal and external customers to collect and analyze product feedback
- Worked with technical team to implement feedback into the product development process and communicate these changes to our end users
- Participated in the launch of Internet-based products
- Managed and provided post-implementation customer support.
Education
Elementary Education
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FLElementary Education
Lee University
Cleveland, TNPalm Beach State College
Palm Beach Gardens, FLSkills
- Early Childhood Education
- Group and Individual Instruction
- Classroom Management
- Motor Skill Development
- Tactile Teaching Methods
- Music and Movement
- Social-Emotional Learning
- Parent-Teacher Communication
- Language Development
- Creative Lesson Planning
- Safety Protocols
- Sales Techniques
- Problem Solving
- Performance Evaluation
- Team Management
- Customer Service
- Interpersonal Skills
- Organizational Skills
Timeline
Gym Director/Instructor
The Little Gym of Ocoee
02.2018 - 08.2023
Publishing Assistant/Event Coordinator
N2 Publishing
01.2013 - 12.2015
Instructor/Summer Camp Director
Cats Gymnastics
01.2002 - 12.2003
Project Manager
PlanSoft Corporation
07.1999 - 02.2000
Technology Instructor
PlanSoft Corporation
10.1998 - 07.1999
Elementary Education
Palm Beach Atlantic University - West Palm Beach
Elementary Education
Lee University
Palm Beach State College
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