Carol McMaster
Apopka,FL
Summary
A strong commitment to excellence in law enforcement and technology integration has been demonstrated through extensive experience in leadership and project management. Achievements include successful accreditation certifications and upgrades of critical software systems, alongside effective supervision of diverse teams. Enthusiasm for fostering community relations and ensuring operational readiness underscores a dedication to enhancing safety and security in the community. Passion for continuous improvement and collaboration with various stakeholders drives a mission-focused approach in all endeavors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lieutenant
Administration
10.2013 - Current
- Accreditation Manager - Agency achieved the agency's first law enforcement accreditation in November 2017 and the first Telecommunications Accreditation in May 2023. Currently maintaining accredited status and ensuring continued compliance for both disciplines - 2 Re-accreditations for CFA with no conditions or compliance issues.
- Local Agency Security Officer (LASO) – Ensure continued compliance between the Agency, Communications Center, IT, FDLE and the FBI’s CJIS Security Policy regarding information, personnel and building security. Also, designated as the LASO for the non-criminal ORI maintained by the Human Resources department.
- FEMA coordinator for the PD for natural disaster events
- Back-up payroll custodian in the absence of the Chief's Administrative Assistant.
- Project Manager and Liaison to the Seminole County Sheriff's Office for Café RMS, CAD and Report Writing software upgrades and FIBRS/NIBRS
- Project Manager for Electronic Crash and Ticket writing software upgrades for implementation of the new RMS
- Project Manager for the implementation of the Reveal Media Body Worn Camera software system.
- Agency Liaison to the Information Technology Department
- Performed code table maintenance to the Agency's report writing software system (Cisco) during transition.
- Supervised the following units: Records, Youth Services, Crossing Guards, Community Policing Unit, Citizens Police Alumni Association, Park Rangers, Chaplains
- Incident Command Vehicle (Ensured operational readiness, training, maintenance)
- Liaison to Orange County Information Services Department for ICJIS maintenance and upgrades, continuity and information sharing
- Maintained the security alarm system city-wide
- Conducted background review and approvals for all city volunteers
- Assigned, issued and maintained all city employee IDs and door/gate code access cards
Patrol Sergeant
Field Services Division
03.2009 - 10.2013
- Supervised a road patrol shift consisting of 6-12 officers
- Conduct and complete annual and bi-monthly Officer evaluations
- Coordinate training and time off to ensure required staffing levels were maintained
- Communicate with and update staff regularly on active cases and personnel issues
- Communicate and coordinate with other agencies
- Investigate and handle citizen complaints
- Review reports, body worn camera video
- Maintain and monitor patrol payroll
- Conduct maintenance to the Agency’s report writing software system (Cisco)
- Assisted with the database building, paging setup, mobile computer setup and mapping for the transition between CAD and RMS software for the cities of Ocoee, Maitland, Eatonville, and Apopka during a light duty TDY assignment in 2009.
Detective Sergeant
Support Services - Criminal Investigations
04.2005 - 10.2013
- Supervised 8+ detectives and task force members
- Managed and monitored unit payroll
- Reviewed all written police reports for solvability and assignment
- Assigned cases for follow up by detectives
- Monitored caseload of the unit, as well as individually managing a caseload
- Managed the unit's on-call rotation, while also individually handling an on-call week during the rotation
- Prepared and reviewed probable cause affidavits for warrants
- Reviewed and managed Confidential Informant files and payments
- Conducted monthly audits of Confidential Informant funds
- Handled all worthless check/fraud cases received by the agency
- Coordinated surveillance and undercover operations for vice, narcotics, burglary, robbery and auto theft
- Coordinated operations with surrounding agencies, such as FBI, Orange and Seminole County Sheriff’s Offices, and other local municipalities
- Arranged and conducted press releases and interviews with the media
Detective
Support Services - Criminal Investigations
03.2001 - 04.2005
- Maintained assigned caseload
- Develop leads, witnesses, conduct interviews, develop probable cause and make arrests based on evidence
- Develop and maintain Confidential Informants and their documentation
- Conduct surveillance and undercover operations
- Recover stolen property and return to owners
- Communicate with the State Attorney’s Office regarding case status
Bike Unit Officer
Field Services Division
11.1999 - 04.2001
- Conduct proactive patrols on the bike trail and throughout the city
- Participate in community events
- Provide security during special events
- Perform routine maintenance and repair of bicycles
- Maintain all duties of Police Officer
Police Patrol Officer
Field Services Division
09.1997 - 03.2001
- Enforce the criminal and traffic laws of the state of Florida
- Conduct proactive patrols throughout the city
- Respond to calls for service
- Conduct interview of victims, witnesses and suspects
- Complete police reports
- Process and investigate crime scenes for evidence
- Direct traffic
- Uphold the mission of the agency in order to provide citizens with a sense of safety and security
- Interact and build rapport with citizens and community stake holders
Education
Bachelor of Arts - Criminal Justice Administration
Columbia College
Orlando, FL01.2012
Command Officers Development Course
University of Louisville
Winter Park, FL01.2008
Associate of Science - Criminal Justice Technology
Seminole Community College
Sanford, FL01.2002
Law Enforcement Basic Recruit Academy
Seminole Community College
Sanford, FL01.1995
Skills
- Operational efficiency
- Compliance coordination
- Security management
- Facility maintenance
- Problem-solving
- Attention to detail
- Verbal and written communication
- Project management
Certification
Team Lead Assessor - Commission for Florida Law Enforcement Accreditation
Timeline
Lieutenant
Administration
10.2013 - Current
Patrol Sergeant
Field Services Division
03.2009 - 10.2013
Detective Sergeant
Support Services - Criminal Investigations
04.2005 - 10.2013
Detective
Support Services - Criminal Investigations
03.2001 - 04.2005
Bike Unit Officer
Field Services Division
11.1999 - 04.2001
Police Patrol Officer
Field Services Division
09.1997 - 03.2001
Associate of Science - Criminal Justice Technology
Seminole Community College
Bachelor of Arts - Criminal Justice Administration
Columbia College
Command Officers Development Course
University of Louisville
Law Enforcement Basic Recruit Academy
Seminole Community College
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