Carol McQueen
Lauderdale Lakes
Summary
Dynamic volunteer with Volunteers of America, recognized for enhancing customer satisfaction through effective problem-solving and exceptional interpersonal skills. Proven ability in project management and data entry, collaborating with diverse teams to achieve objectives. Committed to delivering quality service and fostering positive community engagement.
Overview
9
9
years of professional experience
Work History
Volunteer
Volunteers of America
Wilton Manors
01.2012 - 02.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
Volunteer
WorkForce One
Fort Lauderdale
01.2008 - 03.2012
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Education
GED -
Atlantic Technical College
Pompano Beach, FL01-2014
Job Training For Clerical - Preparing for job, interview skills
Workforce One
Fort Lauderdale, FL01-2014
Skills
- Customer service
- Conflict resolution
- Data entry
- Project management
- Microsoft Office
- Team collaboration
- Problem solving
- Quality assurance
- Administrative support
- Reliability and punctuality
- Teamwork and collaboration
- Decision-making
- MS office
- Clerical support
- Attention to detail
- Positive attitude
- Answering phones
- Clear communication
- Computer skills
- Filing and recordkeeping
- Community service
- Verbal and written communication
- Telephone etiquette
- Team leadership
- Professional appearance
- Cultural awareness
Timeline
Volunteer
Volunteers of America
01.2012 - 02.2017
Volunteer
WorkForce One
01.2008 - 03.2012
GED -
Atlantic Technical College
Job Training For Clerical - Preparing for job, interview skills
Workforce One
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