CAROL M ELLWSORTH
Summary
Experienced Unit Secretary supports clinical departments by answering phones, making appointments for patients, and working with other practices to coordinate healthcare services and process requests from patients. Customer service-focused with history of building patient and clinician relations, and contributing to process improvements.
Overview
21
21
years of professional experience
Work History
Lunch Monitor
Warwick central schools
Warwick
09.2024 - 06.2025
- Monitored cafeteria behavior to promote a positive dining environment for all students.
- Supervised students during lunch periods to ensure safety and compliance with rules.
- Assisted in managing lunch schedules and student seating arrangements efficiently.
Unit Secretary
St Anthony Community Hospital
Warwick
03.2004 - 07.2021
- Admitted patients, recorded assigned room, and printed patient labels on admission to hospital.
- Coordinated communication and information flow among department members to enhance collaboration.
- Supported medical unit by answering multi-line phones and providing clerical support.
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
- Safeguarded confidentiality of patient information by consistently following patient protection standards.
- Audited patient charts for completeness and accuracy, ensuring all necessary information was verified.
- Reviewed patient charts for completeness and accuracy and verified missing information.
- Welcomed patients, pharmaceutical reps, and other visitors to doctor’s office.
- Streamlined patient registration process, preparing necessary documentation for clinical staff to improve patient flow.
Activities Aide
Mt Alverno Center
Warwick
05.2004 - 06.2010
- Prepared supplies in advance for days' activities for as many as [Number] participants.
- Encouraged residents to participate in individual and group activities by highlighting features and benefits.
- Motivated residents to engage in individual and group activities by emphasizing enjoyable aspects and benefits.
- Inspected safety gear to ensure compliance with safety regulations. carefully to prevent critical errors and protect participants.
- Coordinated group movements between base locations and field activity areas.
- Collected feedback to help make future activities more successful and enjoyable.
- Gathered participant feedback to enhance future activities' success and enjoyment.
- Set up physically-demanding activities according to precise safety standards.
- Applied de-escalation techniques to address issues promptly and maintain a positive environment.
- Cultivated civilized atmosphere among participants using positive discipline techniques and consistent award system.
- Submitted attendance, observation, and incident reports by completing forms.
- Cleaned and organized rooms to create a welcoming environment for participants., closets, games, and equipment in neat and orderly condition by performing routine maintenance and custodial functions.
- Protected participants by maintaining discipline and teaching every person about proper safety techniques.
Education
Bookkeeping -
Penn Foster
Scranton, PAMedical Billing and Coding -
Penn Foster College
Scranton, PAPre Nursing Requirements -
Orange County Community College
Middletown, NYSkills
- Student supervision
- Activity monitoring
- Crowd management
- Visitor engagement
- Event coordination
- Phone reception
- Record keeping
- Resource allocation
- Team collaboration
- Observation skills
- Conflict resolution
- Communication skills
- Event coordination
Timeline
Lunch Monitor
Warwick central schools
09.2024 - 06.2025
Activities Aide
Mt Alverno Center
05.2004 - 06.2010
Unit Secretary
St Anthony Community Hospital
03.2004 - 07.2021
Bookkeeping -
Penn Foster
Medical Billing and Coding -
Penn Foster College
Pre Nursing Requirements -
Orange County Community College