Carol Mendoza

• Performed in-depth functional and non-functional analysis of requirements
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Supported final users with the testing process, root causes, and driven solutions.

- Assisted clients with obtaining food, services, and support resources.

- Used strong interpersonal communication skills to convey information to others

• Developed custom test scripts tailored specifically to each application's unique requirements, resulting in more accurate assessments of performance capabilities.
• Kept scripts and test cases updated with current requirements.
• Advised developers on problems with databases, performance and other issues.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.

• Received comprehensive training as a consultant within Dedalus, a healthcare system company in Spain, enhancing my expertise in Clinical Administrative and Logistics systems
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Gathered project specifications, managing and documenting business and functional requirements

• Collaborated with the Insurance company, Pacifico Seguros, as a key team member, engaging with cross-functional, multicultural teams from Canada, the United States, Spain, Argentina, and Brazil
• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.

• Contributed to the implementation, release, and ongoing maintenance of the bank system