CARLOS FLORES
EASTVALE,CA
Summary
At FLORES INCOME TAX & BOOKKEEPING SERVICES INC, I spearheaded department operations, enhancing team productivity by over 20% through innovative workflow solutions and effective staff management. My approach combined meticulous attention to detail with robust training and mentoring, significantly boosting customer satisfaction and fostering a culture of open communication and employee motivation.
Overview
27
27
years of professional experience
Work History
Supervisor
FLORES INCOME TAX & BOOKKEEPING SERVICES INC
01.1999 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
No Degree - Accounting
BRYMAN COLLEGE
Alhambra, CA09-2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
Timeline
Supervisor
FLORES INCOME TAX & BOOKKEEPING SERVICES INC
01.1999 - Current
No Degree - Accounting
BRYMAN COLLEGE
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