Carol Mertz

Responsibilities include accounts receivable, insurance processing, collections, and handling daily deposits.

Greet patient's, update records and systems with current information and help with any required forms.

Work as "air-traffic-controller" in managing appointments, juggling those who are late or early and rescheduling, Confirming appointments, arranging records for upcoming appointments and filling cancellations.

Organize and manage referrals to specialist's including managing lab work requests or other technical information.

• In charge of all front office operations, accounts receivable, processing insurance, treatment plan presentation, scheduling. High volume customer service. Developed a strategy for making quick decisions under stress.
• Maintained composure while prioritizing orchestrating multiple job functions.

Managed the Cubero Dental office. I was in charge of marketing, financial arrangements, accounts receivable/payable, insurance processing, collections and handling daily deposits. I hired and terminated employees. Had weekly meetings at the corporate office.