Carol Metzger
Hastings,Minnesota
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Program Manager
Phoenix Residence Inc.
09.2016 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Responsible for house schedule and ensuring there is/was enough coverage for the residents needs. Covered openings to ensure house ran smoothly.
- Involved in hiring and interview process.
- Oversee/saw the whole operation of the ICF house for the physically and mentally handicapped. This included but is not limited to ordering supplies and groceries, assigning work loads to staff, scheduling medical/dental appointments and taking residents to them, budgeting, cleanliness of house, addressing families complaints/needs, guiding staff/training staff, repairs, carrying out activities of daily living, financials for the residents, outings, semi annual and annual meetings for residents, etc.
Education
Associate of Science - Medical Assisting
Globe University
Woodbury, MN06.2013
High School Diploma -
Oak Park River Forest High School
Oak Park, IL01.1986
Skills
- Budget Coordination
- Program Leadership
- Strategic Direction
- Customer Service
- Critical Thinking
- Policy and Procedure Improvement
- Team Leadership
- Time Management
- Budgeting and Resource Management
- Vendor Management
- Presentation Creation and Delivery
- Event Planning
- Business Systems
- Attention to Detail
- Conflict Resolution
- Organizational Performance
- Recruitment and Hiring
- Data Collection
- Monitoring and Evaluation (M&E)
- Training and Development
- Customer and Personnel Training
- Software Documentation
- Process Improvement
- Adaptable and Flexible
- Interpersonal Skills
- Data Privacy
- Work Delegation
- Onsite Customer Support
- Verbal and Written Communication
- Customer Experience Control
- Requirements Writing and Documentation
- Good Judgment
- Team Training
- Program Reviews
- Quality Assurance Evaluation
- Performance Tracking and Evaluations
- Electronic and Communication Systems
- Work Planning and Prioritization
- MS Office Applications
- Documentation Proficiency
- Employee Scheduling
- Information Protection
- Plan Projects
- Managing Program Activities
- Team Meetings
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Managing Operations and Efficiency
- Program Development and Management
- Administration and Reporting
- Troubleshooting
Accomplishments
- Supervised team of 12 staff members.
- Voted manager of the month 2 months in a row and nominated 3 other months.
- Over 10 years of customer service experience. Worked in call centers and as a retail manager.
Timeline
Program Manager
Phoenix Residence Inc.
09.2016 - Current
Associate of Science - Medical Assisting
Globe University
High School Diploma -
Oak Park River Forest High School
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