Summary
Overview
Work History
Skills
Timeline
Generic

Carol Michael

Rumford,RI

Summary

Client services professional with solid track record in managing client relationships and delivering impactful solutions. Proven ability to collaborate with teams and adapt to changing client needs. Reliable and results-driven with strong skills in client communication and problem-solving.

Overview

28
28
years of professional experience

Work History

Client Services Consultant

Transact Campus Payments Inc
11.1996 - Current
  • Assisted in improving processes within the Client Services team that enhanced efficiency while maintaining quality standards.
  • Led training sessions for new employees and external customers as needed
  • Identify solutions to client requests, developing a timeline and process to support the implementation of these changes, coordinating within the implementation team and across the organization as necessary
  • Work with existing Payments Clients to ensure that their 1098T student tax documents are printed/mailed by the IRS deadline date. Ensure that all IRS filing is submitted and processed by the IRS by the tax deadline date.
  • Perform weekly audits on Payment Plans and Banking Set Ups to confirm accuracy
  • Developed strong relationships with clients fostering trust, loyalty and brand engagement
  • Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.

Skills

  • Good communication skills
  • Client onboarding
  • Client relations
  • Meeting deadlines
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Organizational skills
  • Relationship building

Timeline

Client Services Consultant

Transact Campus Payments Inc
11.1996 - Current

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Carol Michael