Summary
Overview
Work History
Education
Skills
Timeline
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Carol Miller

indianapolis,In

Summary

Dynamic retail professional with a proven track record at Kroger Supermarket, excelling in inventory management and customer service. Skilled in merchandising trends and display building, I enhanced sales through effective strategies and improved customer satisfaction. Reliable and detail-oriented, I foster teamwork and collaboration to drive operational excellence.

Overview

39
39
years of professional experience

Work History

Merchandiser

Premium Retail
09.2022 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Created visual displays to highlight new and featured products.

Department Manager

Kroger Supermarket
07.2017 - 09.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Retail Department Manager

Marsh Supermarkets Indiana
08.1986 - 07.2017
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
  • Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
  • Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
  • Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
  • Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

North Central High School
Indianapolis, IN

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling
  • Merchandising trends
  • Retail
  • Plan-o-gram implementation
  • Customer service
  • Organizational skills
  • Teamwork and collaboration
  • Attention to detail
  • Display building

Timeline

Merchandiser

Premium Retail
09.2022 - Current

Department Manager

Kroger Supermarket
07.2017 - 09.2022

Retail Department Manager

Marsh Supermarkets Indiana
08.1986 - 07.2017

North Central High School

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Carol Miller