Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Carol Moellmer

Cypress,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Specialties include managing Excel spreadsheets, recordkeeping, preparing invoices and professionally handling incoming calls. Accurate and friendly to interpret complex contracts and effectively handle various disputes.

Overview

15
15
years of professional experience

Work History

Waitress

Gran Columbia
06.2023 - 12.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.

Cook

Las Calenas Columbian Restaurant
01.2022 - 05.2023
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.

Administrative Assistant

Organizacion Columbia Bilingue
10.2010 - 07.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Developed strategies to streamline and improve office procedures.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Handled light accounting duties, enhancing financial accuracy and compliance with diligent attention to every need.

Receptionist

De Grupo Consultor Andrio
09.2009 - 10.2010
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled light accounting duties, enhancing financial accuracy and compliance with diligent attention to every need.

Commercial Assistant

SAC Security
12.2008 - 06.2009
  • Created, edited and forwarded spreadsheets and documents.
  • Designed optimized filing system for office to maximize efficiency.
  • Answered many-line phone system and directed calls to optimize office communications.
  • Maintained office supply inventory and ordered new supplies when needed.
  • Handled light accounting duties, enhancing financial accuracy and compliance with diligent attention to every need.

Education

Class - Corporate Training of Internal Auditors

Icontec
Cali, Columbia
08.2016

Seminar - Successful Portfolio Recovery

Fenalco
Cali, Columbia
10.2008

Seminar - Professional Writing & Preparation of Documents

Fenalco
Cali, Columbia
04.2007

Class - Microsoft Excel

Future Nation
Cali, Columbia
08.2005

Certificate - Technical Secretariat in Accounting

Training And Directed Education Center (CCED)
Cali, Columbia
12.2001

Certificate - English And Computerized Bilingual Secretarial

Meyer Institute of Cali
Cali, Columbia
01.2000

High School Diploma -

The School of The Holy Trinity
Cali, Columbia
07.1996

Skills

  • Ordering Procedures
  • Dining Customer Service
  • Cash Handling
  • Excel Spreadsheets
  • Schedule Management
  • Risk Management
  • Phone Call Answering
  • Self Starter
  • Bookkeeping
  • Accounting Procedures

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Waitress

Gran Columbia
06.2023 - 12.2023

Cook

Las Calenas Columbian Restaurant
01.2022 - 05.2023

Administrative Assistant

Organizacion Columbia Bilingue
10.2010 - 07.2021

Receptionist

De Grupo Consultor Andrio
09.2009 - 10.2010

Commercial Assistant

SAC Security
12.2008 - 06.2009

Class - Corporate Training of Internal Auditors

Icontec

Seminar - Successful Portfolio Recovery

Fenalco

Seminar - Professional Writing & Preparation of Documents

Fenalco

Class - Microsoft Excel

Future Nation

Certificate - Technical Secretariat in Accounting

Training And Directed Education Center (CCED)

Certificate - English And Computerized Bilingual Secretarial

Meyer Institute of Cali

High School Diploma -

The School of The Holy Trinity

Similar Profiles

CREATE PROFILE
Carol Moellmer