Carol Mora
Manteca,CA
Summary
Enthusiastic and compassionate social work graduate with strong foundational knowledge and practical experience from internships. Eager to apply my skills in case management, community outreach, and crisis intervention. Committed to empowering individuals and families, advocating for social justice, and contributing to the well-being of diverse communities.
Overview
25
25
years of professional experience
Work History
Medical Unit Clerk/Sr. Health Service Rep
Santa Clara Health And Hospital Systems
San Jose, CA
11.2000 - Current
- Communicated with patients with compassion while keeping medical information private.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Attended training sessions on new policies, regulations or procedures relating to medical unit operations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Verified patient information such as name, address, phone number and insurance information prior to scheduling appointments or administering treatments.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Provided direct supervision and mentorship to staff members in the health services department.
- Organized regular meetings with healthcare professionals to discuss new policies or procedures.
- Maintained awareness of government regulations, health insurance changes and financing options.
Social Work Intern
Sacramento County Office of the Public Defender
Sacramento , CA
08.2024 - 05.2025
- Assisted unhoused, incarcerated clients, and individuals with substance use disorders in procuring mental health support and various community resources
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Documented client social history, treatment and related information.
- Engaged in continuous learning on social work practices and ethical guidelines.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Educated clients about available community resources that could benefit them.
Education
Bachelor of Science - Social Work
Sacramento State
Sacramento, CA05-2025
Skills
- Customer relations
- Healthcare compliance
- De-escalation training
- Workplace violence training
- Needs assessment
- Empathy development
- Client advocacy
- Referrals and networking
- Behavioral plan management
- Mental health support
- Case management
Accomplishments
- Deans list 2022
- Deans list 2023
Timeline
Social Work Intern
Sacramento County Office of the Public Defender
08.2024 - 05.2025
Medical Unit Clerk/Sr. Health Service Rep
Santa Clara Health And Hospital Systems
11.2000 - Current
Bachelor of Science - Social Work
Sacramento State
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