Summary
Overview
Work History
Education
Skills
Timeline
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Carol Morris

South Holland,IL

Summary

Accomplished Public Service Administrator with a proven track record at the State of Illinois, enhancing public service delivery through data-driven decision-making and robust performance measurement systems. Skilled in organizational leadership and program management, I excel in fostering teamwork and collaboration, achieving significant improvements in service outcomes and stakeholder engagement. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

23
23
years of professional experience

Work History

Public Service Administrator

State of Illinois
08.2000 - 12.2023
  • As the manager of the State of Illinois Re-Entry program, fostered strong stakeholder relationships by maintaining open lines of communication with community leaders, organizations, and partners.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Implemented data-driven decision-making processes to drive continuous improvement in public service delivery outcomes.
  • Implemented robust performance measurement systems to track program success, inform decision-making processes, and demonstrate accountability to stakeholders.
  • Conducted outreach activities to engage local stakeholders in programs.
  • As the Statistical Program Manager. monitored relevant legislative developments to maintain compliance with all applicable local, state, and federal regulations governing agency operations.
  • Enhanced staff productivity through targeted training initiatives and performance management tools.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Researched best practices and developed strategies to improve program outcomes.
  • Optimized resource allocation through rigorous program analysis techniques that identified cost-effective solutions without compromising quality or accessibility of services provided.

President

AFSCME Council 31, LOCAL 1006
01.2013 - 12.2022
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Cultivated strong relationships with union membership to foster collaboration to maximize all communication with the membership.
  • Established a culture of accountability by setting clear expectations and holding board members responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Help to build a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles for all members/employees of the local.
  • Represented organization at various union conferences and events.
  • Advocate for members/state employees via grievance levels, labor management meetings, arbitrations, and statewide negotiations.

President

D'PUC Credit Union
01.2009 - 08.2015
  • Managed financial, operational and human resources to optimize business performance.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
  • Established and maintained strong relationships with customers and vendors.
  • Monitored key business risks and established risk management procedures.
  • Maintained P&L and shouldered corporate fiscal responsibility.

Education

Master of Science - Criminal Justice

Chicago State University
Chicago, IL
05.2019

Master of Arts - Communications

Governors State University
Park Forest, IL
12.2015

Skills

  • Organizational Leadership
  • Program Management
  • Human Resources Management
  • Budget Administration
  • Teamwork and Collaboration
  • Time Management

Timeline

President

AFSCME Council 31, LOCAL 1006
01.2013 - 12.2022

President

D'PUC Credit Union
01.2009 - 08.2015

Public Service Administrator

State of Illinois
08.2000 - 12.2023

Master of Science - Criminal Justice

Chicago State University

Master of Arts - Communications

Governors State University

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Carol Morris