Open To Work
Carol Morrison
2250 Gainesville Hwy. Alto,Georgia
Summary
- Customer Service Specialist with more than 5 years of experience in direct client engagement. Strong background in call center operations and customer service, with a focus on client onboarding and account management. Enhanced customer satisfaction and loyalty through effective management of interactions. Valued for emotional intelligence and ability to maintain positive team dynamics.
Overview
16
16
years of professional experience
Work History
Wildlife Rehabilitator
Save the Babies of Northeast Ga
10.2019 - 11.2024
- Ensured health and safety of orphaned wildlife through round-the-clock care and intervention.
- Demonstrated compassion while administering medical treatments as required.
- Implemented tailored rehabilitation plans to promote successful release of animals.
- Engaged community through education on wildlife conservation efforts.
- Maintained thorough documentation of animal progress for compliance with regulations.
Crew Member | Customer Service and Operations
Dairy Queen
03.2017 - 08.2019
- Streamlined restaurant operations, promoting customer satisfaction and a welcoming environment.
- Handled cash register transactions accurately and efficiently.
- Filled orders promptly, ensuring exceptional service quality.
- Upheld cleanliness standards throughout the establishment for an enjoyable experience.
- Worked with team to enhance efficiency during busy periods.
Customer Service Representative | Client Onboarding and Account Management
Hilton Head Hospitality
09.2008 - 07.2010
- Delivered exceptional customer service in hospitality, managing client accounts and onboarding processes.
- Set appointments via phone to enhance client engagement and satisfaction.
- Processed credit card payments, ensuring secure and accurate transactions.
- Maintained organized and accessible records by filing customer accounts on computer.
- Expanded customer base by adding new clients and prospects into system.
Education
Psychology
University of Phoenix
Online01.2011
Skills
- Inbound and outbound call management
- Client onboarding and account management
- Customer service operations
- Appointment scheduling
- Call center expertise
- Client relationship development
- Customer Service
PERSONALITY STRENGTHS
- Conventional: Adheres to established processes and methods
- Flexible: Adaptable while maintaining stability and success
- Collaborative: Relationship builder, assertive and equipped to lead
- Dedicated to become a true asset to the company
- Enthusiastic to learn new skills and techniques
- Accommodating: Diplomatic and accepting of others’ needs
- Composed: Remains calm under pressure
Timeline
Wildlife Rehabilitator
Save the Babies of Northeast Ga
10.2019 - 11.2024
Crew Member | Customer Service and Operations
Dairy Queen
03.2017 - 08.2019
Customer Service Representative | Client Onboarding and Account Management
Hilton Head Hospitality
09.2008 - 07.2010
Psychology
University of Phoenix
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