Carol Murphy
Ridgeland,MS
Summary
Dynamic and results-oriented professional with extensive experience at YoungWilliams and Madison County Schools. Excelled in customer service and problem-solving, enhancing customer loyalty. Demonstrated proficiency in Microsoft Office and exceptional organizational strengths, effectively managing confidential information and fostering team morale.
Overview
15
15
years of professional experience
Work History
Call Center Customer Service Representative
YoungWilliams
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for the Client.
Bookkeeper
Madison County Schools
01.2012 - 08.2013
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
Executive Secretary to the President
Business Communications Inc (BCI)
06.2009 - 07.2013
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Scheduling
- Organizational Strengths
- Customer Relations
- Proficient with Microsoft Office
Trainer
From 1989 - 2004 I trained Sales Representatives at MobileComm, a telecommunications company.
Timeline
Call Center Customer Service Representative
YoungWilliams
02.2023 - Current
Bookkeeper
Madison County Schools
01.2012 - 08.2013
Executive Secretary to the President
Business Communications Inc (BCI)
06.2009 - 07.2013
Similar Profiles
Vernon Rapp IIIVernon Rapp III
Customer Service Representative at YoungwilliamsCustomer Service Representative at Youngwilliams
Hailey AndersonHailey Anderson
Child Support Specialist at YoungWilliamsChild Support Specialist at YoungWilliams
Lillian LogginsLillian Loggins
HR Recruiter at YoungWilliamsHR Recruiter at YoungWilliams
Kametrica FinchKametrica Finch
Customer Service Representative at YoungWilliamsCustomer Service Representative at YoungWilliams
Fowler BoyllFowler Boyll
Hospital Care Technician at University of Mississippi Medical Center, UMMCHospital Care Technician at University of Mississippi Medical Center, UMMC