Stephen Nardone
Service Advisor/Manager
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Impressive sales history.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Ford Pro Manager/Fleet
Ferman Ford
01.2022 - Current
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Service Advisor
Sam Galloway Ford
06.2021 - Current
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Communicated professionally with colleagues, freelancers and clients.
Area Service Manager
Hertz Rental
07.2022 - 12.2022
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Hot Shot Driver
Golliath Logistics
08.2017 - 05.2021
- Performed daily vehicle inspections and completed reports regarding issues with trucks.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Changed out forklift batteries and connected batteries to battery charger.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Manually counted Number of picked and packaged orders for any loss.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Removed orders from storage, wrapped and staged for shipments.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
Fleet Service Manager
John Elway Chrysler Jeep Dodge Ram
10.2015 - 08.2017
- Guided trucks for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport to cargo areas.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
- Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
Fleet Manager
Longmont Ford
01.2006 - 01.2015
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Completed projects by effectively delegating tasks and overseeing employee performance.
Education
Associate of Science - Business Administration And Management
Middlesex County College
Edison, NJ 09.1990 - 05.1992
Skills
Cost control implementation
Subcontractor supervision
Effective communication
Vehicle Maintenance/ Warranty
Profit maximization techniques
Operations and logistics
Training and education
Staff supervision
Staff Management
Decision-making
Customer service
Business development
Contract management
Timeline
Area Service Manager
Hertz Rental
07.2022 - 12.2022
Ford Pro Manager/Fleet
Ferman Ford
01.2022 - Current
Service Advisor
Sam Galloway Ford
06.2021 - Current
Hot Shot Driver
Golliath Logistics
08.2017 - 05.2021
Fleet Service Manager
John Elway Chrysler Jeep Dodge Ram
10.2015 - 08.2017
Fleet Manager
Longmont Ford
01.2006 - 01.2015
Associate of Science - Business Administration And Management
Middlesex County College
09.1990 - 05.1992
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