Summary
Overview
Work History
Education
Skills
Current Responsibilities
Timeline
background-images

Carol Neely-Johnson

Bath,PA

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

Linde
02.2011 - 06.2025
  • Coordinated scheduling and travel arrangements for executive team, ensuring seamless operations.
  • Managed office supplies inventory, optimizing procurement processes and reducing costs.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
  • Assisted in preparation of reports and presentations, ensuring accuracy and clarity of information.

Customer Service Representative

Teletech Communications
10.2008 - 01.2011
  • Resolved customer inquiries efficiently across multiple channels, enhancing overall satisfaction.
  • Trained and mentored junior representatives to improve service quality and team performance.
  • Implemented process improvements that streamlined customer support workflows, reducing response times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Synchronoss
09.2007 - 11.2008
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Medical Records Clerk

Boas Surgical, Inc
09.2004 - 10.2005
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Education

Associate of Science - Physiology

Ashworth College
Norcross, GA
05-2011

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Current Responsibilities

  • Answering switchboard for main Bethlehem office phone numbers
  • Facility Safety – Front gate, front desk sign-in sheets, employee/visitor check-in, notification to plant and office of visitors, common carrier arrival, generates and manages security cards, DHS forms, maintenance of facility employee lists
  • Bethlehem office and plant payroll/Kronos administrator
  • Bethlehem facility Admin function support:
  • Central liaison for Bethlehem facility
  • Update and reprint invoiced orders for Bethlehem CEC team
  • Scheduling certain contractors, on site visitors
  • Signs for package deliveries
  • Conference room scheduling
  • Places office supply, janitorial and other orders with vendors for facility needs.
  • Supports CEC and East Region in JDE updates and other processes:
  • Customer Message updates
  • Blanket P.O. process – reviews blanket P.O.s sent to her by the CEC, checks them for appropriate information (terms, vendor name, duration, pricing, etc., before sending them to Allentown Admin. If the P.O. needs correction, she returns it to the CEC CSS.
  • Working the returned mail information for the East Region.
  • Monitor Microsoft Access in remote desktop for precious day shipments, contact customer, and outsourced information, then send to the appropriate person that entered the order in JDE.s
  • Update information in Zip Code database as needed.
  • Accounts Receivable - Sends customer checks received to lock box and notes Activity Log of credit card payments and other necessary notes.
  • Serves as Bethlehem facility Wellness Champion, handling the walking initiative as well as the flu shot coordination for the location.
  • Responsible for former Linde Healthcare driver on call list and weekly updates and coordination with the answering service.
  • Processing of former Linde Healthcare weekly ultrasonic (UE) billing and monthly cylinder maintenance billing, as well as updating and maintaining the Linde Requalification database and communicating with the Linde Healthcare locations regarding UE and cylinder maintenance billings.
  • Pulls the Common Carrier Prior Day and Outsource Microsoft Access reports and distributes daily to the appropriate people.
  • Checks for customer purchase orders in Jaggaer website versus JDE and notifies PDI Richmond location where discrepancies are found.

Timeline

Administrative Assistant

Linde
02.2011 - 06.2025

Customer Service Representative

Teletech Communications
10.2008 - 01.2011

Customer Service Representative

Synchronoss
09.2007 - 11.2008

Medical Records Clerk

Boas Surgical, Inc
09.2004 - 10.2005

Associate of Science - Physiology

Ashworth College
Carol Neely-Johnson