Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Nelson

Cincinnati,OH

Summary

Dynamic Health Unit Coordinator with proven expertise at UC Health Hospital in patient scheduling and record management. Recognized for exceptional customer service and effective communication, ensuring seamless patient admissions and discharges. Adept at responding to emergencies and coordinating care, consistently enhancing patient satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Health Unit Coordinator

UC Health Hospital
Cincinnati, Ohio
08.2024 - Current
  • Processed paperwork for hospital admissions, discharges, and transfers efficiently.
  • Prepared new patient files by entering demographic information into a computer system.
  • Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
  • Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
  • Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
  • Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.

Health Unit Coordinator

UC Health Hospital
Cincinnati, OH
03.2022 - 08.2024
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Information Clerk

UC Health Hospital
Cincinnati, Ohio
09.2020 - 03.2022
  • Processed incoming payments using computer software programs.
  • Provided administrative support to staff members by photocopying, filing, and scanning documents.
  • Answered customer inquiries and provided general information in person, over the phone, and via email.
  • Prepared outgoing mailings including envelopes, labels, letters, and packages.
  • Provided excellent customer service to customers in person and over the phone.
  • Sorted incoming mail and directed to correct personnel each day.
  • Performed clerical tasks by answering calls, taking messages, returning missed calls, arranging appointments and responding to questions or inquiries.

Education

High School Diploma -

Robert A. Taft High School
Cincinnati, OH
05-1983

Skills

  • Healthcare software proficiency
  • Patient scheduling expertise
  • Record management skills
  • Emergency response readiness
  • Patient coordination abilities
  • Customer service excellence
  • Effective communication
  • Attention to detail

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Health Unit Coordinator

UC Health Hospital
08.2024 - Current

Health Unit Coordinator

UC Health Hospital
03.2022 - 08.2024

Information Clerk

UC Health Hospital
09.2020 - 03.2022

High School Diploma -

Robert A. Taft High School

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