Summary
Overview
Work History
Education
Skills
Timeline
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Carol Nicholson

Euless

Summary

Accomplished General Manager with a proven track record at Party City, enhancing sales, profitability, and customer loyalty through effective leadership and operations management. Skilled in team building and P&L management, I foster high employee satisfaction and drive significant business growth. Expert in customer relationship management, I ensure long-term success and loyalty.

Overview

17
17
years of professional experience

Work History

General Manager

Party City
09.2016 - Current
  • Managed budget implementations, employee reviews, training, and development.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

General Manager

Petco
07.2012 - 05.2016
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Department Manager

Toys"R"Us
07.2008 - 07.2012
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Education

High School Diploma -

Nimitz High School
Irving, TX
06-1990

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Training and development
  • Customer relationship management
  • Employee scheduling
  • P&L management

Timeline

General Manager

Party City
09.2016 - Current

General Manager

Petco
07.2012 - 05.2016

Department Manager

Toys"R"Us
07.2008 - 07.2012

High School Diploma -

Nimitz High School

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Carol Nicholson