Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Nicholson

Euless

Summary

Accomplished General Manager with a successful history at Party City, Petco, and Toys R Us. I am known for driving sales, profitability, and customer loyalty through exceptional leadership and strategic operations management. Proficient in team development and P&L oversight, I cultivate a motivated workforce that enhances employee satisfaction and propels substantial business growth. With expertise in customer relationship management, I am dedicated to fostering long-term success and loyalty.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities

Overview

17
17
years of professional experience

Work History

General Manager

Famous Footwear
04.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Party City
09.2016 - Current
  • Managed budget implementations, employee reviews, training, and development.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

General Manager

Petco
07.2012 - 05.2016
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Department Manager

Toys"R"Us
07.2008 - 07.2012
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Education

High School Diploma -

Nimitz High School
06-1990

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Labor cost controls
  • Staff management
  • Training and development
  • Customer relationship management
  • Employee scheduling
  • P&L management

Timeline

General Manager

Famous Footwear
04.2025 - Current

General Manager

Party City
09.2016 - Current

General Manager

Petco
07.2012 - 05.2016

Department Manager

Toys"R"Us
07.2008 - 07.2012

High School Diploma -

Nimitz High School

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