Carol Nielsen
SLC,UT
Summary
Relationship-driven leader and Regional Coaching Consultant with a proven record of mobilizing cross-functional teams, influencing without authority, and elevating performance at scale. Known for building trust with senior leaders and front-line associates alike, aligning diverse stakeholders around shared goals, and delivering outcomes through strategic coaching, clear prioritization, and disciplined execution. Former top-performing Financial Consultant with deep product fluency and client-experience discipline—bringing a rare blend of relationship management, operational and coaching coordination, and consultative excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
VP, RCC
FIDELITY INVESTMENTS
2021.10 - Current
- Drive leadership development and readiness through strategic relationship management, cross-market coordination, and coaching that elevates performance across multiple branches.
- Key Achievements & Responsibilities:
- Built strong, trust-based partnerships with two new Market Leaders and two tenured MLs, adapting to their leadership styles and aligning coaching priorities to support market needs and organizational goals.
- Acted as a relationship hub across multiple branches, connecting associates, MLs, and cross-functional partners to ensure clear communication, shared priorities, and unified execution.
- Proposed, designed, and launched a Pre-Leadership Development Program, creating a scalable, standardized approach to developing future IAG leaders and strengthening leadership pipelines across markets.
- Developed and rolled out a standardized onboarding program for new RCCs, elevating coaching consistency and accelerating ramp-up across the organization.
- Frequently served as the connector and facilitator between associates, leaders, and supporting teams—removing barriers, aligning expectations, and driving progress toward shared development goals.
RPC
FIDELITY INVESTMENTS
2020.06 - 2021.10
- Coached and upskilled Financial Representatives across the region to elevate their planning expertise, deepen client conversations, and prepare them to become world-class advisors.
- Key Achievements & Responsibilities:
- Partnered closely with three Branch Leaders, flexing communication and coaching style to align with their unique personalities, leadership approaches, and business priorities.
- Delivered targeted 1:1 and group coaching to strengthen associates’ financial planning behaviors and improve overall execution quality.
- Conducted call observations and provided actionable feedback to increase product confidence and elevate advisory-level conversations.
- Led structured skill-building sessions focused on deepening planning proficiency, enhancing consultative sales frameworks, and preparing associates for next-level advisory roles.
Financial Consultant
FIDELITY INVESTMENTS
2018.06 - 2020.06
- Delivered a proactive, goals-based planning approach to help my clients achieve financial success through integrity, deep expertise, and consistent relationship management.
- Key Achievements & Responsibilities:
- Managed a high-net-worth book of 751 clients with $373M AUM, delivering strong retention and engagement.
- Recognized Managed Accounts expert; coached branch colleagues to improve positioning and adoption.
- Ranked #1 in the branch for insurance production; consistently exceeded revenue and protection targets.
- Completed Value Ladder training, enhancing consultative sales and needs-based conversations.
Investment Solutions Consultant – Managed Accounts
FIDELITY INVESTMENTS
2015.02 - 2018.06
- Wholesaled Managed Accounts solutions across 5 Fidelity branches, providing product expertise, coaching, and sales support to elevate associates’ confidence and conversion.
- Key Achievements & Responsibilities:
- Earned 3 Excellence in Action Awards for leadership, sales impact, and collaboration.
- Partnered in the design and development of the Wealth Planner role through multiple national pilots.
- Facilitated national learning sessions for branch associates to deepen product knowledge and selling skills.
- Selected for the IS Sales Leadership Program, contributing to the design of the sales-support model for Wealth Advisory Services.
- Delivered educational seminars at multiple branches, including:
- Women in the Workplace
- Income Diversification
- Tax-Efficient Investing
Portfolio Specialist
FIDELITY INVESTMENTS
2012.09 - 2015.02
- Retained and expanded relationships with a portfolio of 400+ clients enrolled in Professional Wealth Management programs.
- Key Achievements & Responsibilities:
- Achieved consistent top-box client engagement and satisfaction scores.
- Awarded the Achiever Award (2014) for leading results in retention and sales performance.
Various Sales Roles
FIDELITY INVESTMENTS
2009.02 - 2012.09
- Drove strong sales performance and earned multiple Excellence in Action Awards across a series of phone-based consultative roles.
- Roles & Impact:
- Client Management Representative: Conducted annual reviews and retained assets for clients in Professional Wealth Management.
- Investment Solutions Representative: Guided clients (≤$250k investable assets) in fund and investment selection.
- Retirement Solutions Representative: Educated clients on employer-sponsored plan options post-separation, ensuring informed and compliant decisions.
Education
B.A. - History
Brigham Young University
2005-01
Skills
- Strategic planning
- Client relationship building
- Team leadership
- Complex Problem-solving
Certification
- CERTIFIED FINANCIAL PLANNER
- PCC Certified
- Series 7, 6, 63, 66, 9, 10
- Insurance Licensed
- Value Ladder Certified
Awards/Recognition
Coach of the Year Nominee 2025, Coach of the Year Nominee 2024, Managed Account MVP 2017, President’s Circle 2016, PI Impact Award 2016
Timeline
VP, RCC
FIDELITY INVESTMENTS
2021.10 - Current
RPC
FIDELITY INVESTMENTS
2020.06 - 2021.10
Financial Consultant
FIDELITY INVESTMENTS
2018.06 - 2020.06
Investment Solutions Consultant – Managed Accounts
FIDELITY INVESTMENTS
2015.02 - 2018.06
Portfolio Specialist
FIDELITY INVESTMENTS
2012.09 - 2015.02
Various Sales Roles
FIDELITY INVESTMENTS
2009.02 - 2012.09
B.A. - History
Brigham Young University