CAROL NUNEZ
Haines City,FL
Summary
Dynamic professional with a proven track record at Publix, excelling in customer service and sales. Demonstrated ability to resolve customer inquiries and enhance store operations, leading to improved shopping experiences. Proficient in Microsoft Office and adept at thriving in fast-paced environments while maintaining composure.
Overview
8
8
years of professional experience
Work History
Bakery Clerk
The Cake Bake Shop
Orlando, Florida
05.2025 - Current
- Assisted customers in selecting baked goods and provided excellent service.
- Ensured cleanliness and organization of bakery display area to enhance customer experience.
- Operated cash register and processed customer transactions accurately.
- Monitored inventory levels and restocked shelves to prevent stock shortages and support sales.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Collaborated with team members to ensure timely product availability.
- Wrapped and packaged baked goods efficiently to streamline customer purchases.
- Adhered to safety and health regulations while handling food products.
Customer Service/Grocery/Liquor Clerk
Publix
12.2023 - 05.2025
- Provided prompt and personalized service by answering product inquiries and resolving issues.
- Resolved customer complaints calmly and efficiently, enhancing overall satisfaction.
- Checked customer identification to verify age for alcohol sales. to verify customer age for alcohol purchases.
- Processed transactions accurately, managing returns, exchanges, and cash registers.
- Promoted products and upsold items, contributing to meeting sales targets.
- Maintained current knowledge of product features, promotions, and inventory to provide informed assistance.
- Collaborated with team managers to enhance store operations and customer experience.
- Monitored security cameras at entrance and exit points during shift hours.
Sales Associate
Uniform Outfitters
01.2023 - 12.2023
- Engaged customers to effectively sell products, upsell, and exceed sales goals.
- Understand customer needs and recommend appropriate uniforms (e.g., for healthcare, hospitality, corporate environments).
- Provide product knowledge, explaining the features, benefits, and sizes of uniforms.
- Assisted customers in locating specific sizes, colors, or styles.
- Greet customers as they enter the store and offer assistance.
- Promoted loyalty programs and discounts to encourage repeat business and enhance customer retention.
- Demonstrated product features to highlight benefits of material durability, ease of care, and customization options.
- Maintain awareness of promotions and sales to inform customers.
Warehouse Worker
Amazon
Davenport, FL
09.2020 - 11.2021
- Managed inventory control by scanning and tracking items accurately.
- Sorted incoming shipments and prepared items for distribution promptly.
- Operated warehouse equipment to move and organize products efficiently.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Followed safety protocols to minimize risks during daily operations.
- Ensured safety protocols were followed at all times while operating machinery.
Front of House Employee
Chick-Fil-A
01.2018 - 01.2019
- Greet customers as they enter the restaurant, creating a welcoming and friendly environment.
- Take customer orders in a courteous and efficient manner, whether in-person or via drive-thru.
- Provide menu information, answering questions about ingredients, special offers, and customization options for food orders.
- Assist customers with their needs, such as providing condiments, refills, or additional napkins.
- Ensure a positive experience, making sure customers are satisfied with their food and service. Address any complaints or concerns promptly and professionally.
Education
High School Diploma -
CELEBRATION HIGH SCHOOL
Celebration, FL05-2020
Skills
- Detail-oriented
- Customer service skills
- Knowledge of the fair housing act
- Problem solving
- Relationship building
- Communication and interpersonal skills
- Knowledge of social media/internet
- Strong sales abilities
- Negotiating skills
- Knowledge of Microsoft Word
- Knowledge of Microsoft Excel
- Knowledge of Microsoft Office
- Ability to stay composed in stressful situations
- Conflict resolution
- Team collaboration
- Data entry accuracy
- Effective communication
- Positive attitude
- Workplace safety
- Incident reporting
- Surveillance monitoring
Languages
English
Spanish
Timeline
Bakery Clerk
The Cake Bake Shop
05.2025 - Current
Customer Service/Grocery/Liquor Clerk
Publix
12.2023 - 05.2025
Sales Associate
Uniform Outfitters
01.2023 - 12.2023
Warehouse Worker
Amazon
09.2020 - 11.2021
Front of House Employee
Chick-Fil-A
01.2018 - 01.2019
High School Diploma -
CELEBRATION HIGH SCHOOL