Carol Obregon

Directed calls, greeted guests, and provided essential information. In some cases, this role may include managing patient accounts, processing payments, and generating reports related to patient billing. Following established procedures to maintain a safe and secure environment, such as monitoring visitor logs.

• Checking patients and check out patients. Take any financial responsibility from patient. Translate Spanish to the patient’s need it. Update computer with patient information insurance verification. Make appointments for different specialties for patients. Any referrals came into the office via fax or email create charts for patient And schedule.

• Maintain accurate and up-to-date patient records in the scheduling software to ensure efficient and effective appointment booking process.
• Coordinate with medical staff to ensure patients are scheduled for appropriate appointments based on their medical needs and physician availability.
• Communicate any changes or updates in the scheduling system to all relevant departments to ensure coordination and minimize scheduling conflicts.
• Provide training and support to new schedulers on the use of scheduling software and processes to ensure smooth onboarding and maximize their effectiveness in managing appointments.
• Ensure compliance with all relevant healthcare regulations and guidelines, including HIPAA, to maintain patient privacy and protect patient information.
• Monitor the scheduling system for any errors or issues and take appropriate action to resolve them in a timely manner, ensuring minimal disruption to the appointment booking process.
• Collaborate with patients to gather necessary information for appointment scheduling and ensure accurate and complete patient records.

• Utilize patient registration software to accurately record patient information and verify insurance coverage
• Maintain a thorough understanding of insurance policies and procedures to verify coverage and ensure accurate billing
• Coordinate with insurance companies to resolve any issues with coverage or claims
• Identify and resolve any billing discrepancies or issues to ensure accurate and timely payment from insurance companies
• Ensure compliance with all patient privacy and confidentiality regulations, including HIPAA
• Collaborate with the finance department to ensure accurate billing and timely payment from insurance companies

• Schedule appointments clinic addiction to coordinating appointments
• Assisting with the daily operations of a busy day which includes, but is not limited to checking in patients, answering telephones, entering charges, and taking payments through a point of service system
• Serve as Spanish interpreter for audiology as well as others
• Assisting patients via chats.

• Worked as Registration Coordinator in the ED department
• Worked as a Registration Coordinator in the Surgery Center as well in Main Admission in the hospital
• Serve as liaison between the audiology department and several doctor’s office in coordinating time in the operating room at the main hospital for audiological and other procedures
• Schedule appointments for audiology department in addition to coordinating appointments for other service with team of access specialists
• Assist with the daily operations of a busy rehabilitation service center which includes, but is not limited to: checking in patients, creating charts, answering telephones, entering charge, and taking payments through a point of service system
• Serve as an Spanish interpreter for audiology as well as other disciplines
• Work evenings at Chamblee Primary Care Center, which entails many of the aforementioned duties in addition to hands on registration of patients