Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAROL OBRE SCANLON

DELRAY BEACH,FL

Summary

Proactive and detail-oriented professional with a history at FirstService Residential, where I enhanced customer satisfaction and maintained confidentiality. Excelled in customer service and Microsoft Word, achieving streamlined office workflows and improved client relations. Demonstrated exceptional problem-solving and professional communication, contributing to a positive and efficient work environment.

Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Overview

29
29
years of professional experience

Work History

Front Desk Receptionist

FirstService - Valencia Shores
04.2022 - 01.2025
  • Greeted residents and guests at front desk and engaged in pleasant conversations while handling their requests.
  • Maintained front office area forms and files to create professional and welcoming environment for visitors, residents and employees.
  • Maintained coordinated and confirmed calendar events, appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.

Administrative Assistant

Firstservice Residential
09.1995 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

High School Diploma -

CENTRAL HIGH SCHOOL
Valley Stream, NY

Skills

  • Customer service
  • Computer skills
  • Attention to detail
  • Microsoft Word
  • Time management
  • Listening skills
  • Customer relations
  • Telephone etiquette
  • Problem-solving skills
  • Professional communication
  • Administrative skills
  • Dedicated team player
  • Recordkeeping
  • Verbal communication
  • Professional and mature
  • Multi-line telephone systems
  • Multitasking and organization
  • Customer assistance and interaction

Timeline

Front Desk Receptionist

FirstService - Valencia Shores
04.2022 - 01.2025

Administrative Assistant

Firstservice Residential
09.1995 - 04.2022

High School Diploma -

CENTRAL HIGH SCHOOL

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CAROL OBRE SCANLON