CAROL ODEE
Santa Maria,CA
Summary
Versatile hospitality professional with 5 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Reliable well-versed in assisting guests with check-in, check-out and billing services.. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Night Auditor/Front Desk Associate
HOLIDAY INN & SUITES
01.2022 - Current
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Certified Transaction Coordinator
CCRG/COMPASS (Real Estate)
01.2018 - 01.2022
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining document retrieval process during audits or inquiries.
- Acted as reliable point of contact for all parties involved in transaction, ensuring clear communication and timely resolution of any issues that arose.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
Administrative Assistant/Sales
CALIBER ACCOUNTING & TAX, LLP
01.2016 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Office Manager, Loan Processor, Sales, Notary Public
FIVE CITIES MORTGAGE (Real Estate Loans)
01.2008 - 01.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Office Manager/Sales
IMAGE ANALYSIS, INC. (Medical)
01.1992 - 01.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Managed senior-level personnel working in marketing and sales capacities.
Executive Assistant/Sales
WKRG-TV5 (CBS) TV
01.1982 - 10.1997
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Updated and maintained confidential databases and records.
- Wrote reports, executive summaries and newsletters.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Property Manager
REGAL HOMES (Real Estate Construction)
01.1987 - 01.1992
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
General Studies (HS Diploma) -
HAZELWICK HIGH SCHOOL
West Sussex, EnglandLaw Enforcement -
ALLAN HANCOCK COLLEGE
Santa Maria, California01.2008
Journalism, FCC regulations & operations -
ACADEMY RADIO/TV BROADCASTING
Huntington Beach, California01.1988
Skills
- Ability to work independently, conceptualize ideas and make discretionary decisions
- Accustomed to multi-priority, deadline drive and fast paced environment
- Advanced computer skills: Microsoft Word, Excel, PowerPoint, QuickBooks
- Financial reconciling, Payroll, AR, AP, IRS Tax Assembly (Individual, LLP, C-Corp, Trusts)
- Real Estate, Certified Transaction Coordinator, Real Estate License – Skyslope Platform, PlanetRE
- Proven excellent in customer service/sales, resolutions,execution and accountability
- Competitive, enthusiastic, energetic, flexible and autonomous
- Type 85wpm
- Notary Public
- Front Desk Operations
- Punctual and Dependable
- Problem-Solving
- Multitasking and Organization
- Teamwork and Collaboration
Certification
Sales Management Graduate Certification
The landscape of sales is changing—marked by the popularity of e-commerce and a focus on customer experience. Northeastern University’s Sales Management Graduate Certification equips professionals with the skills to better navigate the complexity of this digital transformation by managing the sales and services processes and moving toward a consumption-based sales model.
(2002)
- Licensed Real Estate Realtor (2019)
Timeline
Night Auditor/Front Desk Associate
HOLIDAY INN & SUITES
01.2022 - Current
Certified Transaction Coordinator
CCRG/COMPASS (Real Estate)
01.2018 - 01.2022
Administrative Assistant/Sales
CALIBER ACCOUNTING & TAX, LLP
01.2016 - 01.2018
Office Manager, Loan Processor, Sales, Notary Public
FIVE CITIES MORTGAGE (Real Estate Loans)
01.2008 - 01.2016
Office Manager/Sales
IMAGE ANALYSIS, INC. (Medical)
01.1992 - 01.2008
Property Manager
REGAL HOMES (Real Estate Construction)
01.1987 - 01.1992
Executive Assistant/Sales
WKRG-TV5 (CBS) TV
01.1982 - 10.1997
General Studies (HS Diploma) -
HAZELWICK HIGH SCHOOL
Law Enforcement -
ALLAN HANCOCK COLLEGE
Journalism, FCC regulations & operations -
ACADEMY RADIO/TV BROADCASTING
Similar Profiles
Mostafa AbouelwafaMostafa Abouelwafa
Government Relations Supervisor at Holiday Inn & Suites Business Bay – Dubai (Pre-Opening) & Staybridge Suites Business Bay – Dubai (Pre-Opening)Government Relations Supervisor at Holiday Inn & Suites Business Bay – Dubai (Pre-Opening) & Staybridge Suites Business Bay – Dubai (Pre-Opening)
Anna LongAnna Long
Front Desk Agent at Holiday Inn & SuitesFront Desk Agent at Holiday Inn & Suites
Corey DanaCorey Dana
Front Desk at Holiday Inn & SuitesFront Desk at Holiday Inn & Suites
Joshua PrazeauJoshua Prazeau
Front Desk Agent at Holiday Inn & SuitesFront Desk Agent at Holiday Inn & Suites
Julio TodakeeJulio Todakee
Retail Sales Representative at T-MobileRetail Sales Representative at T-Mobile