Summary
Overview
Work History
Education
Skills
Websites
Attributes
Activities
Accomplishments
Affiliations
Certification
References
Timeline
AdministrativeAssistant
CAROL A O'LEARY

CAROL A O'LEARY

Rockville Centre,NY

Summary

Seeking a challenging service-oriented position in real estate, finance or healthcare that leverages my problem solving skills, collaborative nature, and natural curiosity to uncover and address client challenges and needs effectively. Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.

Overview

33
33
years of professional experience
1
1
Certification

Work History

BRANCH MANAGER/ASSOCIATE BROKER

HOWARD HANNA COACH REALTORS
ROCKVILLE CENTRE, NY
09.2009 - Current
  • Managing 50 licensed real estate agents, 3 administrators and 2 support staff collectively achieving over $100 million of annual sales
  • Motivate independent contractors to work as a unified team
  • Recruiting new agents to grow business including all aspects of onboarding new agents and staff
  • Run weekly sales meetings to educate the agents on new procedures, market trends, and organizational updates
  • Research and analyze data using various systems
  • Review client reports for accuracy and consistency and identifies and resolves any discrepancies to ensure the success of all client transactions
  • Maintain social media presence
  • Ongoing development of agents based on changing landscape (i.e., new systems, regulatory disclosures, and procedures)
  • Implement all office processes and procedures including the maintenance of comprehensive project manuals
  • Research equipment, supplies, and 3rd party vendors needed to maintain physical office space
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Created reports summarizing operational performance metrics for senior management review.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Conducted regular performance reviews for all employees in the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Analyzed competitors and market trends to facilitate business growth.
  • Designed sales and service strategies to improve revenue and retention.
  • Resolved escalated customer complaints in a timely manner.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Participated in community events to promote brand awareness.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prepared detailed reports on current market conditions and forecasts.
  • Organized client events such as seminars or workshops related to the real estate field.
  • Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
  • Managed high-stress situations effectively, making critical decisions under tight deadlines to safeguard client interests.
  • Conducted research on customer issues to quickly remedy problems.

SECRETARY

ROCKVILLE CENTRE CHAMBER OF COMMERCE
01.2010 - Current
  • Provide comprehensive administrative support to the Chamber's executive team, including scheduling meetings, managing correspondence, and maintaining records
  • Manage the Chamber's membership database, ensuring up-to-date and accurate information for effective member engagement and retention
  • Successfully streamlined administrative processes, improving overall efficiency and member satisfaction
  • Play a crucial role in increasing event attendance and engagement through effective promotion and seamless coordination
  • Scheduled meetings and sent invitations specifying time and location.
  • Coordinated communications, taking calls, responding to emails and interfacing with members.
  • Greeted visitors and directed to appropriate location or person.
  • Managed multiple calendars and contacts using computer software.
  • Responded to members issues to provide immediate resolution and improve retention.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

LICENSED SALESPERSON

ROCKVILLE REALTY
01.1999 - 01.2009
  • Listed and sold real estate for home buyers and sellers
  • Obtained Associate Broker license
  • Conduct market analysis to support clients to appraise their properties at market value
  • Presented properties to potential buyers and addressed questions.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Conducted market research to identify potential buyers, sellers, properties, and current market trends.
  • Stayed up-to-date on changes in state laws governing real estate transactions.
  • Attended networking events in order to build professional connections within the industry.
  • Analyzed comparable sales data to provide accurate pricing recommendations for clients.
  • Scheduled and attended weekly appointments with clients.
  • Monitored progress of deals from start to finish while providing frequent updates to relevant parties.
  • Researched local zoning regulations to ensure compliance with applicable laws and ordinances.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Maintained detailed records of all transactions and communications with clients.
  • Provided exceptional customer service at every stage of the transaction.
  • Liaised between sellers and buyers for profitable and efficient sales.

TEAM LEADER-CUSTOMER SERVICE

DREYFUS SERVICE CORPORATION
01.1992 - 01.1999
  • Oversaw a team of 20 service representatives and collaborated closely with the supervisor on many tasks and responsibilities in support for our mutual fund clients
  • Escalation leader to oversee resolution of client and operational issues
  • Development of staff representatives to improve customer experience and operational quality controls
  • Trained representatives on cross selling techniques to support business growth goals
  • Key contributor to staff feedback and performance review process
  • Developed strategies for problem solving and conflict resolution among team members.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

BACHELOR OF ARTS AND SCIENCE - LIBERAL ARTS

VILLANOVA UNIVERSITY
PENNSYLVANIA

Skills

  • Fast learner
  • Open-minded
  • Profit Power
  • Social Media
  • Canva
  • Constant Contact
  • Real Estate centric programs
  • Excels in team leadership
  • Business development expertise
  • Sales professional
  • Relationship building and management
  • Product training
  • Sales development
  • Proficient in MS office
  • Human resources
  • Coaching and mentoring
  • Customer relationships
  • Relationship management
  • Employee monitoring
  • Risk mitigation
  • Approachable
  • Performance reviews
  • Marketing
  • Conflict resolution
  • Market research
  • Regulatory compliance
  • Excellent work ethic

Attributes

  • Collaborative: Proven ability to work seamlessly within diverse teams, fostering cooperation and cross functional communication to achieve shared goals
  • Curious: Innate desire to explore and understand complex issues, develop, and implement innovative solutions with a commitment to continuous learning
  • Initiative-taking: Demonstrated commitment to exceeding expectations and driving results through proactive initiative and dedication

Activities

Committed to a healthy lifestyle. Good decisions translate into all aspects of one's life. My hobbies include CrossFit, golf, hiking, spending time with my family and listening to many podcasts to grow my knowledge and skills.

Accomplishments

  • 2019 named Business Person of the Year by the Nassau Council of Chamber of Commerce

Affiliations

  • avid golfer
  • gym enthusiast

Certification

  • Licensed Associate Broker

References

References available upon request.

Timeline

SECRETARY

ROCKVILLE CENTRE CHAMBER OF COMMERCE
01.2010 - Current

BRANCH MANAGER/ASSOCIATE BROKER

HOWARD HANNA COACH REALTORS
09.2009 - Current

LICENSED SALESPERSON

ROCKVILLE REALTY
01.1999 - 01.2009

TEAM LEADER-CUSTOMER SERVICE

DREYFUS SERVICE CORPORATION
01.1992 - 01.1999

BACHELOR OF ARTS AND SCIENCE - LIBERAL ARTS

VILLANOVA UNIVERSITY

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