Carol OShaughnessy

• Trained and developed team members, fostering a customer-focused work environment.
• Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Manages inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maximized sales by creating innovative visual merchandising displays and store layouts.

• Led team in achieving operational efficiency through effective scheduling and resource allocation.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Ensuring completion of Day One Onboarding process in respective systems with new hires

• Training and assisting in the development of new employees using effective adult learning, behavior-based learning methodologies

• Providing on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing

• Serving as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processes

• Coordinating as needed and delivering training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLM

• Acting as first contact for customer issues before escalation to the District Manager

• Partnering with DM to drive operational goals and district contests

• Assisting DM in conducting audits, site visits, and any other district projects as needed

• Coordinating activities related to new store openings.