Carol Patterson
114 Allen Court, Salem,IN
Summary
Seeking a part-time position within Salem, Indiana. While I am retired, I would like to join a company 2 to 3 days a week in an office setting. I offer a strong background in customer service and willingness to learn and develop within a dynamic environment.
Overview
20
20
years of professional experience
Work History
Apartment Property Manager
Hoosier Uplands
07.2022 - Current
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Famly Case Manager/Foster Care Case Manager
State of Indiana Department of Child Services
10.2005 - 07.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with local organizations to expand access to social and community services.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Richmond, KY05-1995
Associate of Science - Social Services
University of Kentucky
Lexington, KY05-1992
Skills
- Property management expertise
Timeline
Apartment Property Manager
Hoosier Uplands
07.2022 - Current
Famly Case Manager/Foster Care Case Manager
State of Indiana Department of Child Services
10.2005 - 07.2022
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Associate of Science - Social Services
University of Kentucky
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