Carol Payton

* Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

* Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

* Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

* Managed client relationships through regular check-ins and updates on project progress.

* Assisted in the development of project plans, ensuring timely completion of milestones and deliverables according to established deadlines.

* Enhanced productivity by automating repetitive tasks and reducing manual efforts.

* Performed root cause analyses for recurring issues within workflows, developing long-term fixes to prevent future occurrences.

* Served as the subject matter expert on workflow-related matters during interdepartmental meetings and discussions.

* Facilitated one-on-one coaching sessions for employees needing personalized assistance with complex system tasks or functions.

* Conducted regular assessments of training effectiveness through feedback surveys and follow-up discussions with trainees.

* Established open lines of communication between trainers and trainees, encouraging honest feedback about session quality or other concerns that may arise during the learning process.

* Promoted a culture of continuous learning, sharing best practices and resources among trainers for ongoing professional development.

* Oversaw facility expansion projects from inception through completion, working closely with architects, contractors, and project managers throughout the process.

* Reviewed regulatory compliance measures regularly, ensuring that all practices adhered to state and federal guidelines set forth by governing bodies such as CMS or JCAHO.

* Implemented risk management strategies to mitigate potential negative outcomes for both staff and patients within the health system.

* Managed budgets for multiple departments, ensuring optimal allocation of resources for maximum impact on patient care.

* Maintained an open door of effective communication between the Department of Defense, the Veterans Benefit Administration and Veteran Service Organizations to accomplish the mission with respect and dignity

* Researched complaints of customers from the congressional level and promptly responds to congressional inquire

* Daily informed the executive committee in morning report of issues that could have been of concern regarding customer satisfaction

* Monitored, collected, compiled, maintained and evaluated statistical data

* Member of the Public Contact Team for the VA Regional Office in New Orleans

* Arranged and conducted interviews for soldiers regarding benefit counseling for VA and Non-VA benefits

* Direct point of contact for separating and retiring soldiers as the gateway to VA benefits

* Represented the Veterans Benefit Administration as a liaison during the Army Career Alumni Program and for the Transition Assistance Program