Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carol Perez

Dallas

Summary

Dynamic Service Leader with a proven track record at Big Lots, excelling in team management and customer service. Skilled in training staff and implementing effective operational processes, enhancing service quality. Recognized for driving sales through strategic inventory management and visual merchandising, while fostering a collaborative team environment.

Overview

6
6
years of professional experience

Work History

Service Leader

Big Lots
11.2022 - 02.2025
  • Assisted team in delivering exceptional customer service and support.
  • Learned operational processes to ensure efficient workflow and service quality.
  • Adapted quickly to new tools and systems for improved task execution.
  • Supported training initiatives for new staff on service protocols.
  • Assigned associate specific tasks at the end of the night.
  • Made calls to tech support for any and all technical issues.
  • Signed customers up for loyalty customer membership.
  • Made any and all price changes and weekly ad.

Key Holder Supervisor

Goodwill
05.2019 - 07.2022
  • Supervised daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored staff on sales techniques and customer service best practices.
  • Managed inventory processes, maintaining accurate stock levels and minimizing discrepancies.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.

Education

High School Diploma -

Texas Can Academy
Farmers Branch, TX
06.2011

Skills

  • Team Management
  • Communications skills
  • Team advisor
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Service Leader

Big Lots
11.2022 - 02.2025

Key Holder Supervisor

Goodwill
05.2019 - 07.2022

High School Diploma -

Texas Can Academy

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