Carol Perry
Hobbs,NM
Summary
- Dynamic professional with extensive experience in housing case management and a strong commitment to teamwork and problem-solving. Expertise in conducting audits, managing sensitive information, and fostering supportive environments to help individuals achieve their goals.
- Dedicated Orientation/Housing Case Manager with strong client advocacy and multicultural sensitivity. Proven ability to facilitate goal-setting and provide supportive counseling, enhancing individual outcomes in challenging environments.
Overview
20
20
years of professional experience
Work History
Orientation /Housing Case Manager
Lea County Correctional Facility
03.2014 - 12.2025
- As the offenders came into the facility, I would show them a video of PREA which means Prison Rape Eliminate Act, than I would give them the rules and regulations of the facility there do's and don'ts I would get their paperwork started on very personal question as PREA, question of sexual orientation etc, I will be determine of where they will be placed as far as there living, as the housing unit they will be placed in
- I also did audits on their criminal files awarded good time as it was needed. And I had to score and rescore their files every 6 months.
- We had I-Tap for the offenders that I had a part of was to set goals up for them and follow up and check on the goals and if they had not completed it yet than I would get with them and try to work with them and try other way to help them reach their goals.
- I would set the offenders their attorney phone calls and their court calls. And every day I had walk-ins with the offenders to try and meet their needs of any that was available.
Clerk
Medical Records Clerk
05.2012 - 03.2014
- Managed patient records to ensure accuracy and compliance with healthcare regulations.
- Streamlined data entry processes to enhance workflow efficiency and reduce errors.
- Collaborated with medical staff to retrieve and organize patient information as needed.
- Implemented electronic record-keeping systems, improving accessibility of medical documents.
- Trained new clerks on best practices for handling confidential patient information.
Front of the House Manager
Zia Black Gold Casino
05.2006 - 04.2012
- Supervised daily operations and staffing for optimal guest experiences.
- Coordinated schedules and logistics for events, ensuring smooth execution.
- Implemented training programs to enhance team performance and service quality.
- Developed and enforced policies to maintain safety and compliance standards.
- Analyzed feedback to identify improvement areas in service delivery.
- Led cross-functional teams in strategic initiatives to enhance operational efficiency.
- Managed inventory systems to optimize resource allocation and reduce waste.
- Fostered positive relationships with vendors to ensure quality supplies and services.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05-1979
Skills
- Client advocacy
- Multicultural sensitivity
- Supportive counseling
- Trade policy
- Maintaining confidentiality
- Behavioral support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Timeline
Orientation /Housing Case Manager
Lea County Correctional Facility
03.2014 - 12.2025
Clerk
Medical Records Clerk
05.2012 - 03.2014
Front of the House Manager
Zia Black Gold Casino
05.2006 - 04.2012
High School Diploma -
Hobbs High School