Summary
Overview
Work History
Skills
Timeline
Generic

Carol Phipps

Pasadena,MD

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Overview

12
12
years of professional experience

Work History

Stow Team Manager

Amazon
09.2018 - 01.2022
  • Devised, deployed and monitored processes to boost long-term business success and increase performance levels by 10%
  • Managed and mentored team of 25 employees
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Implemented policies and standard operating procedures for continuous improvement
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Resolved payroll discrepancies quickly and successfully.

M.E.T Supervisor

The Home Depot
07.2014 - 12.2019


  • Answered customer questions regarding store merchandise, department information and pricing
  • Interviewed and worked closely with vendors to acquire and develop desired products
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Store Manager

Bare Minerals
08.2009 - 09.2014
  • Counted cash drawers and made bank deposits
  • Reordered inventory when it dropped below predetermined levels
  • Generated repeat business through exceptional customer service
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Answered customer telephone calls promptly and in an appropriate manner
  • Booked a company record of 20 appointments in one week, totaling over $3,000 retail value
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.

Skills

  • New Hire Processing
  • MS Office Expert
  • Data Imports
  • Data Review
  • Bi-Weekly Payroll Processing
  • Expense Reimbursements
  • Resolving Discrepancies

Timeline

Stow Team Manager

Amazon
09.2018 - 01.2022

M.E.T Supervisor

The Home Depot
07.2014 - 12.2019

Store Manager

Bare Minerals
08.2009 - 09.2014

Similar Profiles

CREATE PROFILE
Carol Phipps