CAROL POPE

· Managed outsourced build of gas panels and robots to align with MRP of the business units.

· Collaborated with engineering, logistics and manufacturing teams to resolve material shortages and meet build schedule.

• Tracked supplier performance metrics, reviewed invoice accuracy, approved supplier payments.
• Tracked supplier performance metrics, provided weekly status to executive team.
• Reviewed invoice accuracy, approved supplier payments.
• Worked jointly with manufacturing and finance teams to resolve billing disputes and mitigate aged on hand inventory.

• Manage RFQs, purchase material and services to alignment with MRP
• Work with suppliers to provide delivery commits to the planning and manufacturing teams
• Escalate issues to material management, work high priority material shortages to resolution
• Work with engineering and suppliers to comply with AMAT quality programs
• Confirm receipt of material and approve supplier payments.

• Provided expedited repair parts to support the Field Service Team on-site equipment repairs.

· Led team of ten global contact center representatives.

· Managed internal/external customer relationships; resolved escalations.

· Interfaced with finance, logistics and supplier representatives departments billing and delivery issues.

· Responsible for the RMA improvement project that reduced backlog from $1.2 mil to $80,000.

· Managed call center dashboard to communicate important deadlines, events, and awards.

• Performed pre-shortage analysis and released work orders based on MRP schedule for MDP, DSM and EPG
• Attended daily production meeting to provide status/commit dates of material shortages
• Coordinated with logistics to deliver material on time to manufacturing team
• Managed job costs and variances to comply with finance guidelines
• Led weekly status meetings with project management to review system ship schedule and engineering/customer change requests.