Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Quinones

Dundalk,MD

Summary

Adaptable Office Manager with distinguished skills in budgeting, data entry, and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.

Overview

9
9
years of professional experience

Work History

Office Manager

SQ Group LLC
Bloomfield, NJ
09.2023 - 03.2024
  • Managed customer service inquiries and complaints promptly.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Scanned documents into electronic format for storage in a secure database system.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Making calls, and setting appointments for agents.
  • Recorded bookkeeping.
  • Customer services for current members.
  • Calling to the Health Insurance carriers to help members solve their issues.
  • Helping the Hispanic population.
  • Works well independently and remotely.

Fiber Optic Technician

Johns Hopkins Hospital
Baltimore, MD
07.2021 - 08.2022
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with a group of coworkers to accomplish goals and address issues related to our services.
  • Identified the needs of nurses promptly and efficiently with the scope.
  • Process, disinfect, and handle the fiber optic scope for the next surgical procedure.

Medical Office Assistant

Pivot Physical Therapy
Baltimore, MD
10.2014 - 01.2020
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Processed referrals for the PT doctors.
  • Prepared patient charts before each appointment.
  • Collected payments from patients for services rendered.
  • Scheduled appointments for patients via phone and in person.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Registered patients and scheduled appointments.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.
  • Greeted patients and visitors in a professional and friendly manner.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Verified insurance coverage for each patient visit.
  • Assisted physicians during examinations with Hispanic population.
  • Managed medical records using an electronic health record system.

Education

High School Diploma -

IE 3091
Lima, Peru
12-1996

Skills

  • Customer Service
  • Compliance Monitoring
  • Office Management
  • Workforce Management
  • Spanish-speaking native language
  • Data entry
  • Scheduling
  • Fast learner
  • Team work and as remotely

Timeline

Office Manager

SQ Group LLC
09.2023 - 03.2024

Fiber Optic Technician

Johns Hopkins Hospital
07.2021 - 08.2022

Medical Office Assistant

Pivot Physical Therapy
10.2014 - 01.2020

High School Diploma -

IE 3091

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Carol Quinones