Carol Radatz
Los Angeles,CA
Summary
Dynamic people leader with three decades of experience in team development, driving revenue growth and enhancing operational efficiency. My most recent regional leadership experience at STUDS includes opening three new studio locations in emerging markets and achieving a 29% YoY same store sales increase while simultaneously reducing payroll costs by 25%. Expertise in developing standard operating procedures, implementing recognition programs, and managing budgets effectively. Through developing and fostering a culture centered on client retention and team member growth, we've created a collaborative spirit ensuring a seamless strategy across West Coast studios, HR, operations, merchandising, and finance.
Overview
24
24
years of professional experience
Work History
West Coast Regional Manager
Studs
Los Angeles, CA
09.2024 - Current
- Multi-unit leader overseeing all aspects of people, revenue, and operational success across seven studios on the West Coast.
- Lead logistics and hiring for three new studios in 2024.
- Develop and implement comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborate with executive leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated closely with Human Resources department on matters related to employee relations.
Flagship Store Director
Tod's Group
Beverly Hills, CA
01.2024 - 09.2024
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Conducted regular meetings with department heads to review progress on strategicinitiatives.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and otherrequirements for projects.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Served as a public spokesperson at industry events or conferences.
Director, VIP Sales & Experience
Barrett Plastic Surgery
Beverly Hills, CA
12.2022 - 01.2024
- Successfully hire, onboard, lead and nurture the sales and patient care team.
- Leveraging existing contacts, relationships, and network to drive business and generate sales, while maintaining strong relationships with our current patient base.
- Model and maintain the strictest confidentiality in accordance to HIPAA as well as the VIP client's expectations.
- Lead the sales & patient care team to drive business growth across all patient segments, and collaborate with the marketing department for improving strategy and patient experience.
- Full accountability for drafting, presenting and implementing the quarterly budgets.
- Partner with executive leadership/owners to execute the current surgical and medspa strategic plans and develop new strategies to drive revenue.
- Ensure performance, strategy, and alignment of the practice’s revenue-generating departments.
- Help maximize reach and efficiency by adding new, scalable sales tactics in a strategic way.
- Monitor the sales pipeline, perform regression analysis and analyze historical data in order to reliably predict both short- and long-term revenue sources and potential opportunities.
- Established sales objectives by forecasting and developing annual sales quotas.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing deal to surgical conversion and optimizing repeat patient rates.
Director of Sales
The RealReal
San Francisco, CA
05.2019 - 12.2022
- Leading a growing team of Associate Regional Directors, Group Managers and Individual Contributors who are responsible for driving sales and product acquisition through building and sustaining the company's new business acquisition and existing client base in Northern CA, WA, OR, HA, AK, MT, UT
- Averaging $225MM annually in retail sales volume.
- Responsible for procurement of high end luxury clothing, handbags, shoes, fine jewelry & watches to supply. retail stores and ecommerce centers.
- Training and development of luxury designer heritage, knowledge & market trends which drive the resale market.
- Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies
- Continually achieving and exceeding company objectives during CoVid through elevating team morale, adapting work flow to meet the ever changing needs of the client and business, developing new and innovate ways of achieving sales targets, eliminating obstacles through balancing strategy, wisdom and tenacity.
- Partner with private clients, organizations and businesses to develop relationships that result in product acquisition and referrals
District Manager / Interim Flagship Store Director
Coach New York
, CA I Hawaii
05.2017 - 05.2019
- Led 11 Store Directors, driving all performance metrics within Northern Ca and Hawaii territories.
- Served as Store Director for the high profile San Francisco location (Interim - 6 months)
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Analyzed regional market trends to discover new opportunities for growth.
- Collaborated with key stakeholders to create, plan and execute in store events including VIP invitationals, C Suite tours, Seasonal trunk shows, etc
District Sales Manager
Pandora Jewelry
San Francisco Bay Area, CA
05.2015 - 05.2017
- As part of a dynamic team of inspiring and creative leaders, I lead the training, development, sales growth and sustainability of the PANDORA mission and brand across 29 independently owned and operated stores in the Northern CA and Nevada including the successful opening of two new stores
- As brand ambassador and direct conduit between PANDORA/ the stores, the selling team and owners; collaborate in the developing and implementation of marketing plans, associate development, clienteling strategy, goal setting and meeting operational as well as sales objectives
- In June 2017, I was recognized at the national level as the top Territory Manager in the Western Region for Q2, achieving budget in excess of 51% with June 2017 wholesale orders totaling $987k
- Additionally closing out 2017, as the highest achieving Territory Manager within top line sales category in the US
District Manager / Store Manager
VF Contemporary
San Francisco, CA
01.2014 - 05.2015
- Full P&L responsibilities for 12 stores across 4 states, full price and outlet locations.
- Lead as Store Manager in West Coast flagship door
- Daily responsibilities include however not limited to exceptional service to internal and external customers, building brand awareness & sales, monitoring and adjusting stock levels, district expense management, staffing, developing and training, visual execution, inventory analysis and control, collaboration on design buys and distribution
Senior Manager - Retail Store
Apple, Inc
01.2012 - 01.2014
- Part of a dynamic retail leadership team which leads, inspires and nurtures in a high paced, high volume retail environment exceeding $54MM in annual sales
National Channel Director
Peet's Coffee & Tea, United
01.2009 - 01.2012
- Drive the operational excellence of 118 Licensed Partners spanning 15 states across the US, exceeding $320MM annual sales Successfully identified new and emerging markets which led to opening 22 additional stores in 6 new states, an overall 21% channel growth while simultaneously driving 30% YoY same store sales growth
- Responsibilities include developing processes and systems to support sustainable channel growth, cross channel collaboration to ensure functionality needs are met while aligning with company objectives, set strategic sales plans to drive annual comp growth, P&L responsibility, foster and lead the ongoing growth and development of a Licensed Partner Account Management team, ensure all elements of company standards are met on a daily basis.
District Manager
Starbucks
01.2001 - 01.2009
- Top performing District manager overseeing territories of 10-15 stores with proven results in team and leadership development, program implementation and execution, driving top line sales, fostering a healthy work environment and driving results through promoting an entrepreneurial spirit
Education
DRE License - Real Estate
Colibri Real Estate
Los Angeles, CACriminal Science
Citrus City College
Skills
- Servant Leadership
- Leadership & IC development
- Team leadership & collaboration
- Executive consulting
- New client acquisition
- Account management
- Strategic Planning & business analytics
- Sales territory forecasting & growth
- Profit and revenue-generating strategies
- Brand-building strategies
- Merchandise & Visual strategies
- Written & oral communication skills
- Proficient in Salesforce, Salesloft, ZoomInfo, Etail Insights, Hubspot, Square and 4DEMR
Executive Consulting
One Medical Group: Served as client experience liaison for a membership-based primary care practice. Defining the cross sections while developing client facing strategies to align human-centered design, concierge style medical care and technology with an exceptional team.
Signifyd (SaaS): As an independent consultant, developed a dynamic team of growth senior business development representatives across the United States through leading the implementation of GTM sales processes & sales enablement program. Created, developed and nurtured a sales pipeline of Retail & E-Commerce (responsibility for $50MM-$200MM GMV).
Timeline
West Coast Regional Manager
Studs
09.2024 - Current
Flagship Store Director
Tod's Group
01.2024 - 09.2024
Director, VIP Sales & Experience
Barrett Plastic Surgery
12.2022 - 01.2024
Director of Sales
The RealReal
05.2019 - 12.2022
District Manager / Interim Flagship Store Director
Coach New York
05.2017 - 05.2019
District Sales Manager
Pandora Jewelry
05.2015 - 05.2017
District Manager / Store Manager
VF Contemporary
01.2014 - 05.2015
Senior Manager - Retail Store
Apple, Inc
01.2012 - 01.2014
National Channel Director
Peet's Coffee & Tea, United
01.2009 - 01.2012
District Manager
Starbucks
01.2001 - 01.2009
DRE License - Real Estate
Colibri Real Estate
Criminal Science
Citrus City College
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