Carol Rangel
San Antonio,TX
Summary
Dynamic shift leader with strong team leadership and conflict resolution skills. Proven ability to enhance workflow and mentor staff, driving exceptional customer service outcomes.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Shift Leader
Popeyes
01.2023 - 03.2023
- Supervised daily operations to ensure compliance with food safety standards and service quality.
- Trained and mentored team members on best practices for customer service and operational efficiency.
- Coordinated shift schedules to optimize staffing levels for peak business hours.
- Implemented process improvements that enhanced workflow and reduced wait times for customers.
- Managed inventory control, ensuring timely restocking of supplies and minimizing waste.
- Conducted performance evaluations to assess team productivity and identify areas for development.
- Resolved customer complaints promptly, maintaining high satisfaction ratings and fostering loyalty.
- Led team meetings to communicate objectives, share feedback, and motivate staff towards achieving goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Child Care Administrative Assistant
Helping Hands Daycare
11.2021 - 01.2022
- Coordinated daily operations to maintain efficient workflow and support staff needs.
- Managed scheduling for staff and children, ensuring optimal coverage and service quality.
- Streamlined record-keeping processes for child enrollment and attendance tracking.
- Developed and maintained positive relationships with parents, addressing concerns promptly.
- Implemented new filing system that improved accessibility of childcare documentation.
- Assisted in planning educational activities, enhancing children's learning experiences.
- Trained new administrative staff on office procedures and software systems used daily.
CSR
Bees Auto Insurance
03.2019 - 10.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers in policy selection, ensuring understanding of coverage options and benefits.
- Processed claims efficiently, coordinating with various departments to expedite resolutions.
- Trained new staff on company policies, procedures, and customer service protocols.
- Developed improved scripts for call handling to enhance customer interactions and satisfaction rates.
- Monitored service metrics to identify trends and recommend process improvements for efficiency.
- Led team initiatives aimed at reducing response times while maintaining high service quality standards.
- Mentored junior representatives, fostering skills development and promoting a collaborative work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Crew Member
Taco Cabana
02.2010 - 11.2011
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Member
Mcdonalds
02.2004 - 01.2005
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, processing transactions accurately and managing customer payments.
- Maintained cleanliness and organization of dining and kitchen areas to comply with health standards.
- Collaborated with team members to prepare food items quickly while adhering to quality guidelines.
- Assisted in training new crew members on standard operating procedures and best practices.
- Monitored inventory levels, restocking supplies as needed to support continuous operations.
- Resolved customer inquiries and concerns promptly, enhancing overall dining experience.
- Followed safety protocols diligently to maintain a safe work environment for all staff and customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Marqus Learning Center
San Antonio, TXSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Inventory counts
- Assigning work
- Safety processes and procedures
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Shift Leader
Popeyes
01.2023 - 03.2023
Child Care Administrative Assistant
Helping Hands Daycare
11.2021 - 01.2022
CSR
Bees Auto Insurance
03.2019 - 10.2021
Crew Member
Taco Cabana
02.2010 - 11.2011
Crew Member
Mcdonalds
02.2004 - 01.2005
High School Diploma -
Marqus Learning Center