Carol Redman
Copperas Cove
Summary
Dynamic results-driven sales professional with a history of generating over $1.2 million annually at Marriott International Resorts, excelling in relationship cultivation. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Associate Inbound Hotel Resorts Sales
Marriott International Resorts
Texas
01.2022 - 06.2025
- Generated net revenue of over $1.2 million a year booking Marriott’s 25+ global brands, including resorts, all-inclusive resorts, and convention hotel reservations
- Relationship building with Platinum, Titanium and Ambassador travelers
- Created outstanding customer experiences with consistent 10 customer survey scores
- Troubleshot and resolved reservation and technical issues for guests
Senior Customer Service Representative
FedEx Express Domestic Trace / GC Services
Texas
06.2020 - 01.2022
- Managed inbound and outbound customer calls regarding lost packages
- Relationship building
- Escalated and de-escalated situations.
- Collaborated daily by phone and CRM systems with FedEx stations, ramps and hubs across the country
- Met and exceeded ongoing quality, productivity, attendance goals
- Created outstanding experiences for customers and resolved delivery issue problems
Hands-on Owner, Creative and Marketing Director
The Mad Krafter Paint-Your-Own Pottery
Metro Atlanta
01.2016 - 01.2018
- Company Overview: Facebook.com/TheMadKrafter
- Managed all branding, digital marketing, social media, website design and content
- Hired, trained, supervised and inspired all staff
- Managed all operations and revenue generations
- Relationship building and created outstanding customer experiences
- Ordered and priced
- Clover POS Point of Sale and Inventory System
- Created and implemented month-by-month promotional calendar and ordered related seasonal merchandise
- Facebook.com/TheMadKrafter
Owner | Marketing and Revenue Growth Consultant
Carol Redman Consulting
Metro Atlanta
01.2010 - 01.2016
- Strategic Planning and implementation that resulted in organizational revenue growth of 46% and more
- Social Media – Facebook, Google Ads (formerly Adwords), Google Analytics Certified
- Website design, content writing and updates, including WordPress and analytics. Communications: Compelling marketing communications writer of news releases, feature articles, digital media content, bios, collateral materials including brochures, rack cards, post cards. Created and wrote media kits, compiled and maintained media lists.
- Customized and implemented CRM systems with multiple integrated capabilities
- Community Events and Engagement: Organized and facilitated large and small events
- Created and implemented results-oriented Annual Marketing and Outcomes Calendars
Education
Marketing Communications Certificate -
University of California-San Diego
Project Management Courses -
Kennesaw State University
GeorgiaWebsite Design and Content Management - Templates, WordPress
Database Customizations and Data Management -
Microsoft Office - Word, Publisher, PowerPoint, Excel, Outlook
Salesforce, Cvent SaaS -
Skills
- Salesforce and CRM
- Digital marketing and e-commerce
- Inbound sales strategies
- Relationship building and management
- Revenue generation techniques
- Data management and analysis
- Microsoft Office Suite proficiency
- Website design and content management
- Project management skills
- Problem resolution
Websites
Education And Expertise
- Marketing Communications Certificate, University of California-San Diego
- Project Management Courses, Kennesaw State University, Georgia
- Website Design and Content Management, Templates (10+ years), WordPress (6 years)
- Database Customizations and Data Management, 10+ years
- Microsoft Office, Word, Publisher, PowerPoint, Excel, Outlook (10+ years)
- Salesforce, Cvent SaaS, 3.5 years
<Enter your own>
Title: INBOUND SALES
Timeline
Associate Inbound Hotel Resorts Sales
Marriott International Resorts
01.2022 - 06.2025
Senior Customer Service Representative
FedEx Express Domestic Trace / GC Services
06.2020 - 01.2022
Hands-on Owner, Creative and Marketing Director
The Mad Krafter Paint-Your-Own Pottery
01.2016 - 01.2018
Owner | Marketing and Revenue Growth Consultant
Carol Redman Consulting
01.2010 - 01.2016
Marketing Communications Certificate -
University of California-San Diego
Project Management Courses -
Kennesaw State University
Website Design and Content Management - Templates, WordPress
Database Customizations and Data Management -
Microsoft Office - Word, Publisher, PowerPoint, Excel, Outlook
Salesforce, Cvent SaaS -
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