Carol Reed
Gordon,TX
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Organized office professional with experience with preparing agendas, scheduling meetings and providing customer assistance.
Overview
21
21
years of professional experience
Work History
Kitchen Manager
BJ's Restaurant & Bar
08.2018 - 04.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Owner/Operator
Carol's Cafe
01.2011 - 01.2016
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
Owner/Operator
Backroads Bakery Inc.
01.2008 - 01.2014
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Owner/Operator
BC Solutions
01.2003 - 01.2010
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated with safety and skill to avoid accidents and delays.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
GED -
Brownwood High School
Brownwood, TX05.1989
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Supervision
- Staff Training and Development
- Attention to Detail
- Problem-Solving
- Staff Management
- Goal Setting
- Employee Scheduling
- Shift Scheduling
- Policy and Procedure Enforcement
- Verbal and written communication
- Collaboration and Teamwork
- Critical Thinking
- Relationship Building
Timeline
Kitchen Manager
BJ's Restaurant & Bar
08.2018 - 04.2024
Owner/Operator
Carol's Cafe
01.2011 - 01.2016
Owner/Operator
Backroads Bakery Inc.
01.2008 - 01.2014
Owner/Operator
BC Solutions
01.2003 - 01.2010
GED -
Brownwood High School
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