Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Regalado

Chicago,IL

Summary

Dedicated Customer Support Specialist with proven skills in customer relationship management and support ticketing systems. Demonstrated ability to resolve inquiries efficiently while enhancing client satisfaction through effective communication and team collaboration.

Overview

14
14
years of professional experience

Work History

Customer Support Specialist

WiseTech Global Inc.
Schaumburg, IL
01.2024 - 08.2025
  • Resolved customer inquiries through email and phone communication.
  • Documented customer interactions in the support ticketing system.
  • Collaborated with teams to identify product issues and solutions.
  • Conducted a Webinar training session for clients

Customer Service Representative

Blume Global
Oak Brook, Illinois
12.2017 - 10.2019
  • Assisted customers with inquiries using CRM software efficiently.
  • Resolved issues by collaborating with team members on complex cases.
  • Managed and maintained client accounts in the company's internal database.
  • Conducted a webinar training session for clients.

Operations/System Associate

Royal Bank of Scotland, RBS
Chicago, Illinois
07.2011 - 01.2017
  • Collaborated with teams to ensure compliance with banking regulations and policies.
  • Managed customer inquiries through various channels, providing timely assistance.
  • Assisted in the development and maintenance of internal documentation and procedures.
  • Acted as Liaison with our clients and the Service Bureau provider when necessary to diagnose and correct any issues reported.

Education

Some College (No Degree) - Excel Skills For Business: Essentials

Macquarie University
Online
08-2022

High School Diploma -

Lourdes High School
Chicago, IL
05-1979

Skills

  • Customer relationship management
  • Support ticketing systems
  • Webinar training sessions
  • CRM software usage
  • Product knowledge
  • Conflict resolution

Timeline

Customer Support Specialist

WiseTech Global Inc.
01.2024 - 08.2025

Customer Service Representative

Blume Global
12.2017 - 10.2019

Operations/System Associate

Royal Bank of Scotland, RBS
07.2011 - 01.2017

Some College (No Degree) - Excel Skills For Business: Essentials

Macquarie University

High School Diploma -

Lourdes High School
Carol Regalado